Greenside, Alton Road

Good afternoon,

We are pleased to report that we have officially taken practical completion of Greenside. This is a major milestone, and we're delighted to share this news with you.

Block C

These apartments have been checked, signed off by our construction team, and handed over to sales. Starting Monday, we will be able to serve notice to all buyers in this block. We will send you further instructions separately with practical information for your completion day.

Block B

Our building safety team is now in the process of reviewing the final handover paperwork. We will notify you as soon as our registration has been submitted to the Building Safety Regulator, which we still anticipate being next week. Based upon previous experience, BSR approval can take up to 5 days. Handover to sales will take place once registration is applied for, in the meantime, we will begin calling those purchasing in Block B next week to discuss notice periods and ensure you have a valid mortgage offer in place.

We hope you can take a moment to celebrate this exciting news over the weekend. We understand the delays have been challenging, and we sincerely appreciate your patience. We look forward to welcoming you all to your new homes very soon.

Kind regards

Vikki Walker – Director of Sales & Marketing

Luke Chandler – Director of Delivery

Good afternoon

We are pleased to confirm that we have received the final two outstanding documents, and these are now being reviewed. We remain on track to meet the timeline we previously communicated. We await one final response from Mulalley on a technical note, we expect to receive this tomorrow.

For those purchasing in Block C, a member of our sales progression team will contact you within the next 48 hours to prepare for us serving notice next week.

We will update you again as soon as we achieve practical completion. At that time, we will be in touch with those purchasing in Block B.

Many thanks

Lisa

Good afternoon

Please find attached a revised table of works (uploaded to documents section of this webpage), we are pleased to share that we are on track to meet the anticipated timeline previously communicated subject to receiving two pieces of information. As you will see we are outstanding an IFI report, and feedback on IFI’s review following their site visit today, we will update you again as soon as we receive these items which are expected imminently.

Anticipated timeline:

- Works completed and documented – w/c 25 August

- Internal registration process completed – w/c 1 September

- Practical Completion (PC) – w/c 1 September

- Serve notice on block C low rise – w/c 8 September

- Apply for registration – w/c 8 September*

- Registration achieved - w/c 15 September*

- Serve notice on block B high rise – w/c 15 September

*The BSR registration dates depend on the outcome of our review and receiving confirmation of registration from the regulator*

We advise you do not serve notice on any tenancies until notice is served, but if your mortgage offer has expired, you need to renew this now, as without a valid mortgage offer you will not be able to proceed to occupation. You should speak to your mortgage broker or lender if you need an extension on your current mortgage offer.  

We will update you again as soon as we receive the last 2 outstanding items.

Kind regards

Richard White
Executive Director of Development

Good morning,

We have received a number of questions via Engagement HQ and direct emails following last week’s update. To ensure we can effectively focus on the critical path to Practical Completion (PC) and occupation, we are clarifying our communication approach.

We’ll continue to provide updates on the key items and dependencies that are critical to PC and occupation — these will be shared in the table format you’re familiar with.

To stay focused, we won’t be responding to detailed questions about the underlying elements of those headline items. We’re currently receiving a high volume of very detailed queries, which is making it harder for us to concentrate on holding the contractor accountable and progressing the work needed for PC and occupation.

Please rest assured that we’re always doing our best to provide accurate timing estimates based on the current dependencies. We’ll keep updating you every two weeks, which we believe is a fair and manageable rhythm, the next update is due on Thursday 28 August.

If you are unhappy with this approach and continue to have concerns regarding our communication, please use our formal complaints process Compliments & complaints

Please see table of works attached and timetable for occupation below, we are not anticipating any further delays to this timeline.

- Works completed and documented – w/c 25th August

- Internal registration process completed – w/c 1st September

- PC – w/c 1st September

- Serve notice on block C low rise – w/c 8th September

- Apply for registration – w/c 8th September

- Registration achieved - w/c 15th September

- Serve notice on block B high rise – w/c 15th September

*That registration dates depends on the outcome of our review*

Thank you for your understanding and patience as we work to complete this project.

Good afternoon,

We enclose the latest update to the timeline which shows no change to the dates in the table. We remain on track to begin occupations within two weeks of practical completion (PC); however, the receipt of the documentation to achieve PC has been delayed. We deeply regret the continued delay, but we are clear on our zero-tolerance approach to fire safety. Alongside our consultants, IFI, we must be certain that the work and substantiation provided by MCL is correct.

We know continued changes to dates causes further frustrations, and we continue to review the alternative options such as our tolerances towards MCL in providing the outstanding information. We continue to progress what we believe will result in the least delays, and taking PC to provide the documentation ourselves would still result in a much longer process. We are confident that continuing to push for the remaining items with MCL is the best and fastest route to take.

Our updated timeline is as follows:

- Works completed and documented – w/c 25th August

- Internal registration process completed – w/c 1st September

- PC – w/c 1st September

- Serve notice on block C low rise – w/c 8th September

- Apply for registration – w/c 8th September

- Registration achieved - w/c 15th September

- Serve notice on block B high rise – w/c 15th September

If we can improve on the above dates, we will let you know straight away. Otherwise, we will issue your next update on Wednesday 27 August.

Thank you for your understanding and patience.

Kind regards

Richard White

Director of development

Good afternoon,

Please find attached the updated table of works. As you will see there has been significant progress made in closing out many of the remaining items with just 4 key items outstanding. You will see that the main items relate to MCL’s fire stopping records, which MCL need to update and provide to us. We are chasing them for a date that they will have these with us. Once these reports are received, IFI have advised they should only require 24 hours to review and sign them off, assuming the information is correct.

With regards to the replacement of the incorrect insulation, the replacement work is underway, and we await a date from MCL for completion of these works.

We know there is some way to go to rebuild your trust is Southern Housing, and we understand that it might be difficult for you to feel any confidence in our updates. However, we strongly believe that by working together and channelling our collective energy, we can help MCL to deliver what is needed and successfully move to practical completion and, ultimately, occupation of your new homes.

The updates provided are to clarify what is required and what falls under the responsibility of other parties, principally MCL, LB Wandsworth, and IFI. Despite our best efforts at transparency and regular communication, we often find that our updates face a backlash. As we’ve mentioned previously, we have absolutely no interest in delaying the completion of these homes – delays cost us huge amounts of your goodwill, not to mention significant time and money.

It should also be noted that we believe that your collaboration, by contacting the council, is helping speed up progress on the s278 agreement, which is the responsibility of MCL. We are doing our utmost to advance this process, but your assistance in helping us move forward is crucial. As you’re aware PC and occupation is not contingent upon the S278 work being completed, but the quicker it happens the less disruption you’ll experience to the restricted parking areas.

As soon as we receive the fire stopping records and confirmation on a completion date for the insulation works, we will update you straight away. I hope that you can see that we are almost there with your homes and will continue to do everything we can to drive these last steps forward.

With kind regards

Richard White

Director of Development

Good afternoon,

Over the past 48 hours, we've had further conversations with Mulalley. They have adjusted the dates for providing the necessary substantiation, and the work to replace the insulation has been delayed due to material shortages.

Taking direct control of the insulation replacement wouldn't be beneficial, as Mulalley already has the established relationship with the supply chain, and material shortages would impact us just as much. We require Mulalley to complete the substantiation because they performed the original work, and their engineer is needed for validation.

Therefore, we have revised some of the dates on the attached table and updated the timeline below accordingly.

• Works completed and documented – w/c 7^th August
• Internal registration process completed – w/c 15^th August
• PC – w/c 11^th August
• Serve notice on block C low rise – w/c 18^th August
• Apply for registration – w/c 18^th August
• Registration achieved - w/c 26^th August
• Serve notice on block B high rise – w/c 26^th August

We will provide another update on 6^th August.

With kind regards

Richard White

Executive Director of Development

Please find attached the updated table of works for Greenside (items marked in green are complete). Whilst we have managed to close out some items and will continue to do so over the next fortnight, following last Thursday’s meeting with Mulalley, it became clear that some of the contingent paperwork will take longer for Mulalley to provide than we originally anticipated, after which it will require our approval. This has impacted the timeline slightly and we’ve updated it, as below. We will continue to try and improve upon these dates, whilst we will also update and send the table in between our usual two weekly updates.

Revised timeline:

• Works completed and documented – by 31^st July
• Internal registration process completed – w/c 8^th August
• PC – w/c 4^th August
• Serve notice on block C low rise – w/c 11^th August
• Apply for registration – w/c 11^th August
• Registration achieved - w/c 18^th August
• Serve notice on block B high rise – w/c 18^th August

Kind regards

Richard White

Executive director of development

Following the meeting with Richard White on Wednesday, please find below the indicative timeline that Richard discussed working towards below:

• Works complete and documented – w/c 7th July
• Internal registration process completed – w/c 28 July
• PC – w/c 28 July
• Serve notice on block C low rise – w/c 4 August
• Apply for registration – w/c 28 July
• Registration achieved - w/c 11 August
• Serve notice on block B high rise – w/c 11 August

I have attached to this email a transcript from the meeting (please note this is verbatim) and the table of outstanding items, we’ll continue to update you fortnightly but the table will be updated on a regular basis and added to the documents section of this webpage.

There was also a question around rent and how this increases each year. I have added our rent setting policy to the document library on the portal, and in the FAQ section, I’ve added a question: How does rent for shared ownership properties increase? Here I’ve added a link to the government website which details the shared ownership rent reform.

I hope this helps but please do let me know if you have any questions.

Good afternoon,

In our last update, we advised that we are working with Mulalley to achieve partial possession of Block C. We've provided them with some information they requested from us and we're now awaiting their response.

If we're unable to get partial possession of Block C, our next step would be to aim for practical completion (PC) of the entire site. Block C can occupy once we’ve taken PC. Occupation of Block B, as we've indicated previously, comes with a risk regarding the building safety registration. We had hoped to receive all required documents from Mulalley before PC and while we can commission third parties to provide some of the necessary documents , in order to take greater control of the process, there are certain documents that only Mulalley can provide, for example their Quality Assurance Inspection Reports and also the Fire Engineer’s Collateral Warranty. We'll need assurance from Mulalley that we’ll receive this essential documentation before we can agree to take on the entire site.

Once we achieve PC, we estimate it will take around four months to gather all the necessary documentation and be ready to register Block B, Yew House to enable occupation. We hope to improve upon this, but we will be very dependent on a number of third-party suppliers, most of whom have a direct contractual relationship with Mulalley, rather than us.

We'll provide another update on Wednesday, 25 June, where we aim to confirm whether we'll be taking partial or full possession.

Kind regards

Luke Chandler – Director of Delivery

Richard White – Executive Director of Development