Greenside, Alton Road

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Greenside. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenienceContinue reading

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We've committed to providing buyers with a progress update by email every other Wednesday. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

Your questions - here you can ask a question and read what other people have asked.
Updates - Read the latest fortnightly update and look back over previous updates since July 2024.
Ideas - A place for you to share your ideas for how to improve the webpage.

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
Key milestones - A timeline tracking progress towards occupation.
FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us using the Ideas tab below.
Document library - here we’ll store minutes of meetings, brochures, previous FAQs etc. Please let us know if there are any published documents you'd like us to save here (see Ideas).
Photos - We'll add the latest photos showing progress on site here.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon). Please note it won't translate documents in the Document Library.

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about Greenside development and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs.

We aim to acknowledge questions within five working days and provide a more comprehensive response in our next (fortnightly) update (see Updates in next tab).

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email.

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Bang the Table. For more information about how the site is moderated, please read the moderation rules.

Share Good evening, Very pleased you have finally achieved PC. Could you confirm if B buyers will be able to view their properties whilst the process is all happening? Thanks on Facebook Share Good evening, Very pleased you have finally achieved PC. Could you confirm if B buyers will be able to view their properties whilst the process is all happening? Thanks on Twitter Share Good evening, Very pleased you have finally achieved PC. Could you confirm if B buyers will be able to view their properties whilst the process is all happening? Thanks on Linkedin Email Good evening, Very pleased you have finally achieved PC. Could you confirm if B buyers will be able to view their properties whilst the process is all happening? Thanks link

Good evening, Very pleased you have finally achieved PC. Could you confirm if B buyers will be able to view their properties whilst the process is all happening? Thanks

Tom asked 4 days ago

Thank you for your question. The sales team do not currently hold the keys for block B, once the building registration is submitted and we take handover of the development from our construction team, we will try to arrange viewings. Our focus at the moment is arranging completions in Block C.
Share Good morning, should we expect an announcement for PC today from you? If not, does this mean you are going to miss the timeline for servicing notices next week for block C? Also, are you going to organise any viewings to take measurements? Thanks on Facebook Share Good morning, should we expect an announcement for PC today from you? If not, does this mean you are going to miss the timeline for servicing notices next week for block C? Also, are you going to organise any viewings to take measurements? Thanks on Twitter Share Good morning, should we expect an announcement for PC today from you? If not, does this mean you are going to miss the timeline for servicing notices next week for block C? Also, are you going to organise any viewings to take measurements? Thanks on Linkedin Email Good morning, should we expect an announcement for PC today from you? If not, does this mean you are going to miss the timeline for servicing notices next week for block C? Also, are you going to organise any viewings to take measurements? Thanks link

Good morning, should we expect an announcement for PC today from you? If not, does this mean you are going to miss the timeline for servicing notices next week for block C? Also, are you going to organise any viewings to take measurements? Thanks

Eirini asked 5 days ago

Thank you for your question. An update has just been sent. We will be in touch next week with regards to organising viewings to measure up for Block C. For Block B this will follow when sales receive the keys from our construction team following submission of the building safety registration.
Share You have not provided a table of works since the update 6/8. Please provide one. on Facebook Share You have not provided a table of works since the update 6/8. Please provide one. on Twitter Share You have not provided a table of works since the update 6/8. Please provide one. on Linkedin Email You have not provided a table of works since the update 6/8. Please provide one. link

You have not provided a table of works since the update 6/8. Please provide one.

Tom asked 21 days ago

Please refer to today's update including a table of works and timetable for occupation.
Share In your last response to Tom, you mentioned:"Regarding your question about remaining works, this involves more than just Block A, as we have previously explained" The table of works though summarise that works in Block B and C are complete and signed off. It's all shared with us and uploaded on your page. Which one is true? on Facebook Share In your last response to Tom, you mentioned:"Regarding your question about remaining works, this involves more than just Block A, as we have previously explained" The table of works though summarise that works in Block B and C are complete and signed off. It's all shared with us and uploaded on your page. Which one is true? on Twitter Share In your last response to Tom, you mentioned:"Regarding your question about remaining works, this involves more than just Block A, as we have previously explained" The table of works though summarise that works in Block B and C are complete and signed off. It's all shared with us and uploaded on your page. Which one is true? on Linkedin Email In your last response to Tom, you mentioned:"Regarding your question about remaining works, this involves more than just Block A, as we have previously explained" The table of works though summarise that works in Block B and C are complete and signed off. It's all shared with us and uploaded on your page. Which one is true? link

In your last response to Tom, you mentioned:"Regarding your question about remaining works, this involves more than just Block A, as we have previously explained" The table of works though summarise that works in Block B and C are complete and signed off. It's all shared with us and uploaded on your page. Which one is true?

Eirini asked 21 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share QUESTIONS 1;Are there any fire stopping / fire safety works to be ' signed off ' at Greenside - whatever the location - that are not already on the Table of Works as currently listed on the greenside residents engagement webpage ( the current table of works showing is as at 6th August) 2;What Documents / information - specifically - remain outstanding to enable PC 3;WHO are these documents required from specifically. S278 WORKS For clarity and transparency . 4:Please confirm that SH taking PC @ Greenside is not reliant on a} The S278 works being approved by WB Highways and/or anything other required such as statutory requirements prior to commencing works. b} The works commencing c} The works being completed The fact that planning condition 22 has been varied to allow SOs to occupy blocks B&C , and the temporary crossover enabling this to satisfy highways and the fire safety strategy/statement does not absolutely mean that SH can't take the view they will wait until the works are fully completed and the planning condition is removed. 5:Please confirm that PC and occupation of B&C will not be delayed further because of these works on Facebook Share QUESTIONS 1;Are there any fire stopping / fire safety works to be ' signed off ' at Greenside - whatever the location - that are not already on the Table of Works as currently listed on the greenside residents engagement webpage ( the current table of works showing is as at 6th August) 2;What Documents / information - specifically - remain outstanding to enable PC 3;WHO are these documents required from specifically. S278 WORKS For clarity and transparency . 4:Please confirm that SH taking PC @ Greenside is not reliant on a} The S278 works being approved by WB Highways and/or anything other required such as statutory requirements prior to commencing works. b} The works commencing c} The works being completed The fact that planning condition 22 has been varied to allow SOs to occupy blocks B&C , and the temporary crossover enabling this to satisfy highways and the fire safety strategy/statement does not absolutely mean that SH can't take the view they will wait until the works are fully completed and the planning condition is removed. 5:Please confirm that PC and occupation of B&C will not be delayed further because of these works on Twitter Share QUESTIONS 1;Are there any fire stopping / fire safety works to be ' signed off ' at Greenside - whatever the location - that are not already on the Table of Works as currently listed on the greenside residents engagement webpage ( the current table of works showing is as at 6th August) 2;What Documents / information - specifically - remain outstanding to enable PC 3;WHO are these documents required from specifically. S278 WORKS For clarity and transparency . 4:Please confirm that SH taking PC @ Greenside is not reliant on a} The S278 works being approved by WB Highways and/or anything other required such as statutory requirements prior to commencing works. b} The works commencing c} The works being completed The fact that planning condition 22 has been varied to allow SOs to occupy blocks B&C , and the temporary crossover enabling this to satisfy highways and the fire safety strategy/statement does not absolutely mean that SH can't take the view they will wait until the works are fully completed and the planning condition is removed. 5:Please confirm that PC and occupation of B&C will not be delayed further because of these works on Linkedin Email QUESTIONS 1;Are there any fire stopping / fire safety works to be ' signed off ' at Greenside - whatever the location - that are not already on the Table of Works as currently listed on the greenside residents engagement webpage ( the current table of works showing is as at 6th August) 2;What Documents / information - specifically - remain outstanding to enable PC 3;WHO are these documents required from specifically. S278 WORKS For clarity and transparency . 4:Please confirm that SH taking PC @ Greenside is not reliant on a} The S278 works being approved by WB Highways and/or anything other required such as statutory requirements prior to commencing works. b} The works commencing c} The works being completed The fact that planning condition 22 has been varied to allow SOs to occupy blocks B&C , and the temporary crossover enabling this to satisfy highways and the fire safety strategy/statement does not absolutely mean that SH can't take the view they will wait until the works are fully completed and the planning condition is removed. 5:Please confirm that PC and occupation of B&C will not be delayed further because of these works link

QUESTIONS 1;Are there any fire stopping / fire safety works to be ' signed off ' at Greenside - whatever the location - that are not already on the Table of Works as currently listed on the greenside residents engagement webpage ( the current table of works showing is as at 6th August) 2;What Documents / information - specifically - remain outstanding to enable PC 3;WHO are these documents required from specifically. S278 WORKS For clarity and transparency . 4:Please confirm that SH taking PC @ Greenside is not reliant on a} The S278 works being approved by WB Highways and/or anything other required such as statutory requirements prior to commencing works. b} The works commencing c} The works being completed The fact that planning condition 22 has been varied to allow SOs to occupy blocks B&C , and the temporary crossover enabling this to satisfy highways and the fire safety strategy/statement does not absolutely mean that SH can't take the view they will wait until the works are fully completed and the planning condition is removed. 5:Please confirm that PC and occupation of B&C will not be delayed further because of these works

shelley/ethel asked 22 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share Richard- On the teams call two/three updates ago, you said you were ‘in the 90%s’ about that being the final delay. What percentage are you in now for this next delay? I also note a lack of responses to previously asked questions submitted here, as well as from other buyers. As obvious as this sounds, if you believe you are being clear, but every buyer disagrees- you are not being clear enough. on Facebook Share Richard- On the teams call two/three updates ago, you said you were ‘in the 90%s’ about that being the final delay. What percentage are you in now for this next delay? I also note a lack of responses to previously asked questions submitted here, as well as from other buyers. As obvious as this sounds, if you believe you are being clear, but every buyer disagrees- you are not being clear enough. on Twitter Share Richard- On the teams call two/three updates ago, you said you were ‘in the 90%s’ about that being the final delay. What percentage are you in now for this next delay? I also note a lack of responses to previously asked questions submitted here, as well as from other buyers. As obvious as this sounds, if you believe you are being clear, but every buyer disagrees- you are not being clear enough. on Linkedin Email Richard- On the teams call two/three updates ago, you said you were ‘in the 90%s’ about that being the final delay. What percentage are you in now for this next delay? I also note a lack of responses to previously asked questions submitted here, as well as from other buyers. As obvious as this sounds, if you believe you are being clear, but every buyer disagrees- you are not being clear enough. link

Richard- On the teams call two/three updates ago, you said you were ‘in the 90%s’ about that being the final delay. What percentage are you in now for this next delay? I also note a lack of responses to previously asked questions submitted here, as well as from other buyers. As obvious as this sounds, if you believe you are being clear, but every buyer disagrees- you are not being clear enough.

Tom asked 22 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share Dear Luke and Richard, The update of 14th August refers to a zero tolerance to fire safety and the first paragraph suggests that IFI and perhaps other third parties have still not 'signed off' the works . The second paragraph refers to outstanding documents not received from MCL. Responses to questions on the residents engagement HQ webpage since the update states the remaining works involves more than Block A This is rather vague. In order to avoid scaremongering, please would you clarify if the remaining works effecting not only block A refers to the replacement insulation to ducts carried out in the Car Park Or if there are outstanding works other than these and Block A that prevent PC please clarify exactly what these are . And as you have stated you will not be taking PC without Block A/D , For clarity - What documents remain outstanding for any of the above to enable PC - and who are these documents required from? There are no details on what such documentation is. Shelley on Facebook Share Dear Luke and Richard, The update of 14th August refers to a zero tolerance to fire safety and the first paragraph suggests that IFI and perhaps other third parties have still not 'signed off' the works . The second paragraph refers to outstanding documents not received from MCL. Responses to questions on the residents engagement HQ webpage since the update states the remaining works involves more than Block A This is rather vague. In order to avoid scaremongering, please would you clarify if the remaining works effecting not only block A refers to the replacement insulation to ducts carried out in the Car Park Or if there are outstanding works other than these and Block A that prevent PC please clarify exactly what these are . And as you have stated you will not be taking PC without Block A/D , For clarity - What documents remain outstanding for any of the above to enable PC - and who are these documents required from? There are no details on what such documentation is. Shelley on Twitter Share Dear Luke and Richard, The update of 14th August refers to a zero tolerance to fire safety and the first paragraph suggests that IFI and perhaps other third parties have still not 'signed off' the works . The second paragraph refers to outstanding documents not received from MCL. Responses to questions on the residents engagement HQ webpage since the update states the remaining works involves more than Block A This is rather vague. In order to avoid scaremongering, please would you clarify if the remaining works effecting not only block A refers to the replacement insulation to ducts carried out in the Car Park Or if there are outstanding works other than these and Block A that prevent PC please clarify exactly what these are . And as you have stated you will not be taking PC without Block A/D , For clarity - What documents remain outstanding for any of the above to enable PC - and who are these documents required from? There are no details on what such documentation is. Shelley on Linkedin Email Dear Luke and Richard, The update of 14th August refers to a zero tolerance to fire safety and the first paragraph suggests that IFI and perhaps other third parties have still not 'signed off' the works . The second paragraph refers to outstanding documents not received from MCL. Responses to questions on the residents engagement HQ webpage since the update states the remaining works involves more than Block A This is rather vague. In order to avoid scaremongering, please would you clarify if the remaining works effecting not only block A refers to the replacement insulation to ducts carried out in the Car Park Or if there are outstanding works other than these and Block A that prevent PC please clarify exactly what these are . And as you have stated you will not be taking PC without Block A/D , For clarity - What documents remain outstanding for any of the above to enable PC - and who are these documents required from? There are no details on what such documentation is. Shelley link

Dear Luke and Richard, The update of 14th August refers to a zero tolerance to fire safety and the first paragraph suggests that IFI and perhaps other third parties have still not 'signed off' the works . The second paragraph refers to outstanding documents not received from MCL. Responses to questions on the residents engagement HQ webpage since the update states the remaining works involves more than Block A This is rather vague. In order to avoid scaremongering, please would you clarify if the remaining works effecting not only block A refers to the replacement insulation to ducts carried out in the Car Park Or if there are outstanding works other than these and Block A that prevent PC please clarify exactly what these are . And as you have stated you will not be taking PC without Block A/D , For clarity - What documents remain outstanding for any of the above to enable PC - and who are these documents required from? There are no details on what such documentation is. Shelley

shelley/ethel asked 22 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share Based on you provided comments "As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley" Do you request evidence from Mulalley to support their provided deadlines timeframe ? Do you have a dedicated stakeholder following up with mulalley on progress against the agreed timeline ? How would you avoid further failures, and How do you ensure that PC will be completed end of August and notice will be served to buyers early September. Based on the endless delay, failure to deliver and huge impacts on buyers life, have you asked Mulalley to sub-contract the outstanding matters to a consultancy to help resolving these ongoing issues ? on Facebook Share Based on you provided comments "As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley" Do you request evidence from Mulalley to support their provided deadlines timeframe ? Do you have a dedicated stakeholder following up with mulalley on progress against the agreed timeline ? How would you avoid further failures, and How do you ensure that PC will be completed end of August and notice will be served to buyers early September. Based on the endless delay, failure to deliver and huge impacts on buyers life, have you asked Mulalley to sub-contract the outstanding matters to a consultancy to help resolving these ongoing issues ? on Twitter Share Based on you provided comments "As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley" Do you request evidence from Mulalley to support their provided deadlines timeframe ? Do you have a dedicated stakeholder following up with mulalley on progress against the agreed timeline ? How would you avoid further failures, and How do you ensure that PC will be completed end of August and notice will be served to buyers early September. Based on the endless delay, failure to deliver and huge impacts on buyers life, have you asked Mulalley to sub-contract the outstanding matters to a consultancy to help resolving these ongoing issues ? on Linkedin Email Based on you provided comments "As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley" Do you request evidence from Mulalley to support their provided deadlines timeframe ? Do you have a dedicated stakeholder following up with mulalley on progress against the agreed timeline ? How would you avoid further failures, and How do you ensure that PC will be completed end of August and notice will be served to buyers early September. Based on the endless delay, failure to deliver and huge impacts on buyers life, have you asked Mulalley to sub-contract the outstanding matters to a consultancy to help resolving these ongoing issues ? link

Based on you provided comments "As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley" Do you request evidence from Mulalley to support their provided deadlines timeframe ? Do you have a dedicated stakeholder following up with mulalley on progress against the agreed timeline ? How would you avoid further failures, and How do you ensure that PC will be completed end of August and notice will be served to buyers early September. Based on the endless delay, failure to deliver and huge impacts on buyers life, have you asked Mulalley to sub-contract the outstanding matters to a consultancy to help resolving these ongoing issues ?

A Ali asked 22 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share Thank you for your response, however as always it lacks clarity. Can I get a clear answer on whether SH knew before Thursday that PC would not be taking place this week as previously advised? Surely it’s common sense that telling people at the end of the week PC was meant to happen that it isn’t after all, is incredibly poor. Secondly to your point on fire marshals, during our Teams call, Richard White said that he could infact take PC immediately, however his fear was that residents may have to decant if the building safety case was called up and found lacking. That would be an instance where a fire marshal stops residents from being decanted- so I don’t understand your argument. He has already said PC is technically possible, so surely taking it and appointing a marshal for the time being is as well? You mention remaining works are for more than block A, but according to your table, it’s only documentation and sign off with IFI outstanding, as well as insulation to block A. Are the documents outstanding so unlikely to be received despite being projected for 7th August that you’re willing to stall for another month? That doesn’t seem logical, and if so, speaks to further catastrophic delays, no? Finally, you have not included an updated table in the update, please provide one. on Facebook Share Thank you for your response, however as always it lacks clarity. Can I get a clear answer on whether SH knew before Thursday that PC would not be taking place this week as previously advised? Surely it’s common sense that telling people at the end of the week PC was meant to happen that it isn’t after all, is incredibly poor. Secondly to your point on fire marshals, during our Teams call, Richard White said that he could infact take PC immediately, however his fear was that residents may have to decant if the building safety case was called up and found lacking. That would be an instance where a fire marshal stops residents from being decanted- so I don’t understand your argument. He has already said PC is technically possible, so surely taking it and appointing a marshal for the time being is as well? You mention remaining works are for more than block A, but according to your table, it’s only documentation and sign off with IFI outstanding, as well as insulation to block A. Are the documents outstanding so unlikely to be received despite being projected for 7th August that you’re willing to stall for another month? That doesn’t seem logical, and if so, speaks to further catastrophic delays, no? Finally, you have not included an updated table in the update, please provide one. on Twitter Share Thank you for your response, however as always it lacks clarity. Can I get a clear answer on whether SH knew before Thursday that PC would not be taking place this week as previously advised? Surely it’s common sense that telling people at the end of the week PC was meant to happen that it isn’t after all, is incredibly poor. Secondly to your point on fire marshals, during our Teams call, Richard White said that he could infact take PC immediately, however his fear was that residents may have to decant if the building safety case was called up and found lacking. That would be an instance where a fire marshal stops residents from being decanted- so I don’t understand your argument. He has already said PC is technically possible, so surely taking it and appointing a marshal for the time being is as well? You mention remaining works are for more than block A, but according to your table, it’s only documentation and sign off with IFI outstanding, as well as insulation to block A. Are the documents outstanding so unlikely to be received despite being projected for 7th August that you’re willing to stall for another month? That doesn’t seem logical, and if so, speaks to further catastrophic delays, no? Finally, you have not included an updated table in the update, please provide one. on Linkedin Email Thank you for your response, however as always it lacks clarity. Can I get a clear answer on whether SH knew before Thursday that PC would not be taking place this week as previously advised? Surely it’s common sense that telling people at the end of the week PC was meant to happen that it isn’t after all, is incredibly poor. Secondly to your point on fire marshals, during our Teams call, Richard White said that he could infact take PC immediately, however his fear was that residents may have to decant if the building safety case was called up and found lacking. That would be an instance where a fire marshal stops residents from being decanted- so I don’t understand your argument. He has already said PC is technically possible, so surely taking it and appointing a marshal for the time being is as well? You mention remaining works are for more than block A, but according to your table, it’s only documentation and sign off with IFI outstanding, as well as insulation to block A. Are the documents outstanding so unlikely to be received despite being projected for 7th August that you’re willing to stall for another month? That doesn’t seem logical, and if so, speaks to further catastrophic delays, no? Finally, you have not included an updated table in the update, please provide one. link

Thank you for your response, however as always it lacks clarity. Can I get a clear answer on whether SH knew before Thursday that PC would not be taking place this week as previously advised? Surely it’s common sense that telling people at the end of the week PC was meant to happen that it isn’t after all, is incredibly poor. Secondly to your point on fire marshals, during our Teams call, Richard White said that he could infact take PC immediately, however his fear was that residents may have to decant if the building safety case was called up and found lacking. That would be an instance where a fire marshal stops residents from being decanted- so I don’t understand your argument. He has already said PC is technically possible, so surely taking it and appointing a marshal for the time being is as well? You mention remaining works are for more than block A, but according to your table, it’s only documentation and sign off with IFI outstanding, as well as insulation to block A. Are the documents outstanding so unlikely to be received despite being projected for 7th August that you’re willing to stall for another month? That doesn’t seem logical, and if so, speaks to further catastrophic delays, no? Finally, you have not included an updated table in the update, please provide one.

Tom asked 25 days ago

Thank you for outlining your questions. We understand the need for clarity and assurance, which is why we have been consistently providing updates on Engagement HQ. The table there details the outstanding items, their dependencies, and the progress we've made.

This approach ensures we offer the necessary detail to illustrate where things currently stand and how they are progressing. While we may not address each individual question in detail, the information available will give you a comprehensive view of our progress and the next steps. Our focus remains on delivering these updates in collaboration with MCL, rather than providing full technical project responses.

We appreciate your patience and understanding as we work through these issues and remain committed to keeping you informed as we make progress.
Share Morning Richard, I’m sure it doesn’t need to be said how this latest update was received amongst buyers. I have some clarifying questions that I am both emailing here and submitting to the question section on the web page so that they can be answered immediately and transparently for all buyers to see, as has become your preference. Did SH have knowledge prior to Thursday that your previous date of W/C 11th for PC was not going to happen? If so, why was this not communicated immediately? As the remaining works and docs relate to block A, why are you not taking PC and using the 3 months period for care provision to be set up to get those documents done? If you have a zero tolerance to fire safety, why were these issues not rectified when PC was first mooted almost two years ago? And why would taking PC and occupying with a fire marshal in situ not be an option? What is the likelihood of this being the FINAL delay? Will you now with ongoing delays commit to further compensation? You have made clear you are aware of the toll that this has taken on your buyers, to whom you have a duty of care as essentially a form of (more corporate) social housing, so now would be the time to prove that. You have stated many times how the delays at Greenside are unusual compared to elsewhere, therefore it would fitting to provide those who have lost two years of their lives living in temporary accommodation, moving several times and paying out thousands in rent more than they would have, with some fitting recompense. And before it gets said- recission as an option, is not a fitting solution to those who have struggled and saved to buy affordable housing for their families. I look forward to a prompt response Best, Tom on Facebook Share Morning Richard, I’m sure it doesn’t need to be said how this latest update was received amongst buyers. I have some clarifying questions that I am both emailing here and submitting to the question section on the web page so that they can be answered immediately and transparently for all buyers to see, as has become your preference. Did SH have knowledge prior to Thursday that your previous date of W/C 11th for PC was not going to happen? If so, why was this not communicated immediately? As the remaining works and docs relate to block A, why are you not taking PC and using the 3 months period for care provision to be set up to get those documents done? If you have a zero tolerance to fire safety, why were these issues not rectified when PC was first mooted almost two years ago? And why would taking PC and occupying with a fire marshal in situ not be an option? What is the likelihood of this being the FINAL delay? Will you now with ongoing delays commit to further compensation? You have made clear you are aware of the toll that this has taken on your buyers, to whom you have a duty of care as essentially a form of (more corporate) social housing, so now would be the time to prove that. You have stated many times how the delays at Greenside are unusual compared to elsewhere, therefore it would fitting to provide those who have lost two years of their lives living in temporary accommodation, moving several times and paying out thousands in rent more than they would have, with some fitting recompense. And before it gets said- recission as an option, is not a fitting solution to those who have struggled and saved to buy affordable housing for their families. I look forward to a prompt response Best, Tom on Twitter Share Morning Richard, I’m sure it doesn’t need to be said how this latest update was received amongst buyers. I have some clarifying questions that I am both emailing here and submitting to the question section on the web page so that they can be answered immediately and transparently for all buyers to see, as has become your preference. Did SH have knowledge prior to Thursday that your previous date of W/C 11th for PC was not going to happen? If so, why was this not communicated immediately? As the remaining works and docs relate to block A, why are you not taking PC and using the 3 months period for care provision to be set up to get those documents done? If you have a zero tolerance to fire safety, why were these issues not rectified when PC was first mooted almost two years ago? And why would taking PC and occupying with a fire marshal in situ not be an option? What is the likelihood of this being the FINAL delay? Will you now with ongoing delays commit to further compensation? You have made clear you are aware of the toll that this has taken on your buyers, to whom you have a duty of care as essentially a form of (more corporate) social housing, so now would be the time to prove that. You have stated many times how the delays at Greenside are unusual compared to elsewhere, therefore it would fitting to provide those who have lost two years of their lives living in temporary accommodation, moving several times and paying out thousands in rent more than they would have, with some fitting recompense. And before it gets said- recission as an option, is not a fitting solution to those who have struggled and saved to buy affordable housing for their families. I look forward to a prompt response Best, Tom on Linkedin Email Morning Richard, I’m sure it doesn’t need to be said how this latest update was received amongst buyers. I have some clarifying questions that I am both emailing here and submitting to the question section on the web page so that they can be answered immediately and transparently for all buyers to see, as has become your preference. Did SH have knowledge prior to Thursday that your previous date of W/C 11th for PC was not going to happen? If so, why was this not communicated immediately? As the remaining works and docs relate to block A, why are you not taking PC and using the 3 months period for care provision to be set up to get those documents done? If you have a zero tolerance to fire safety, why were these issues not rectified when PC was first mooted almost two years ago? And why would taking PC and occupying with a fire marshal in situ not be an option? What is the likelihood of this being the FINAL delay? Will you now with ongoing delays commit to further compensation? You have made clear you are aware of the toll that this has taken on your buyers, to whom you have a duty of care as essentially a form of (more corporate) social housing, so now would be the time to prove that. You have stated many times how the delays at Greenside are unusual compared to elsewhere, therefore it would fitting to provide those who have lost two years of their lives living in temporary accommodation, moving several times and paying out thousands in rent more than they would have, with some fitting recompense. And before it gets said- recission as an option, is not a fitting solution to those who have struggled and saved to buy affordable housing for their families. I look forward to a prompt response Best, Tom link

Morning Richard, I’m sure it doesn’t need to be said how this latest update was received amongst buyers. I have some clarifying questions that I am both emailing here and submitting to the question section on the web page so that they can be answered immediately and transparently for all buyers to see, as has become your preference. Did SH have knowledge prior to Thursday that your previous date of W/C 11th for PC was not going to happen? If so, why was this not communicated immediately? As the remaining works and docs relate to block A, why are you not taking PC and using the 3 months period for care provision to be set up to get those documents done? If you have a zero tolerance to fire safety, why were these issues not rectified when PC was first mooted almost two years ago? And why would taking PC and occupying with a fire marshal in situ not be an option? What is the likelihood of this being the FINAL delay? Will you now with ongoing delays commit to further compensation? You have made clear you are aware of the toll that this has taken on your buyers, to whom you have a duty of care as essentially a form of (more corporate) social housing, so now would be the time to prove that. You have stated many times how the delays at Greenside are unusual compared to elsewhere, therefore it would fitting to provide those who have lost two years of their lives living in temporary accommodation, moving several times and paying out thousands in rent more than they would have, with some fitting recompense. And before it gets said- recission as an option, is not a fitting solution to those who have struggled and saved to buy affordable housing for their families. I look forward to a prompt response Best, Tom

Tom asked 26 days ago
Thank you for your email. Our regular update was scheduled for next week, but we wanted to provide you with this information ahead of time to ensure you remain well-informed. If there are any changes in the timeline from Mulalley, we will seek additional context before sharing the updated information with you to maintain transparency.
Regarding your question about remaining works, this involves more than just Block A, as we have previously explained. Many of the items identified are due to changes in regulations over the past two years and so would not all have been relevant to obtain prior to PC. A fire marshal is not an appropriate measure to complete a building; it is reserved for occupied buildings to avoid decanting residents.
As we have previously confirmed, we cannot confirm whether further delays will occur, as the information comes from Mulalley to enable us to progress to PC. We have advised we would serve notice to all within two weeks of achieving practical completion (PC), and this has not changed.
The current goodwill offer will not be increased, which is:
- Values have been held at the 2023 price.
- Rent (which would have increased twice during this period in line with CPI) will continue to be calculated against the 2023 value.
- The service charge is honoured at the 2023 estimate.
- A £2000 payment.
- We have agreed to cover two removal costs, storage costs, mortgage arrangement fees, and valuation fees, all subject to receipts and upon completion.
Additionally, buyers can request any interest earned on their deposit via their solicitor. Southern Housing does not hold this money; it is held with our solicitor in a low-interest account. The solicitor will calculate any interest due and provide a refund.
Thank you for your understanding.
Kind regards
Vikki Walker