Greenside, Alton Road

Following the meeting with Richard White on Wednesday, please find below the indicative timeline that Richard discussed working towards below:

• Works complete and documented – w/c 7th July
• Internal registration process completed – w/c 28 July
• PC – w/c 28 July
• Serve notice on block C low rise – w/c 4 August
• Apply for registration – w/c 28 July
• Registration achieved - w/c 11 August
• Serve notice on block B high rise – w/c 11 August

I have attached to this email a transcript from the meeting (please note this is verbatim) and the table of outstanding items, we’ll continue to update you fortnightly but the table will be updated on a regular basis and added to the documents section of this webpage.

There was also a question around rent and how this increases each year. I have added our rent setting policy to the document library on the portal, and in the FAQ section, I’ve added a question: How does rent for shared ownership properties increase? Here I’ve added a link to the government website which details the shared ownership rent reform.

I hope this helps but please do let me know if you have any questions.

Good afternoon,

In our last update, we advised that we are working with Mulalley to achieve partial possession of Block C. We've provided them with some information they requested from us and we're now awaiting their response.

If we're unable to get partial possession of Block C, our next step would be to aim for practical completion (PC) of the entire site. Block C can occupy once we’ve taken PC. Occupation of Block B, as we've indicated previously, comes with a risk regarding the building safety registration. We had hoped to receive all required documents from Mulalley before PC and while we can commission third parties to provide some of the necessary documents , in order to take greater control of the process, there are certain documents that only Mulalley can provide, for example their Quality Assurance Inspection Reports and also the Fire Engineer’s Collateral Warranty. We'll need assurance from Mulalley that we’ll receive this essential documentation before we can agree to take on the entire site.

Once we achieve PC, we estimate it will take around four months to gather all the necessary documentation and be ready to register Block B, Yew House to enable occupation. We hope to improve upon this, but we will be very dependent on a number of third-party suppliers, most of whom have a direct contractual relationship with Mulalley, rather than us.

We'll provide another update on Wednesday, 25 June, where we aim to confirm whether we'll be taking partial or full possession.

Kind regards

Luke Chandler – Director of Delivery

Richard White – Executive Director of Development

Good afternoon

We explained in our last update that we were awaiting several key items from Mulalley to enable us to achieve practical completion.

We have received some of the documents from Mulalley and also through commissioning our own inspections. There is one outstanding item required on the lift maintenance certification which Mulalley are rectifying. We are waiting confirmation from Mulalley that they have resolved this item. We are discussing partial possession with Mulalley because we are keen to take practical completion of block C and await their response.

For block B, we had 48 outstanding items with Mulalley. Some of these items have now been received but some remain outstanding. We are identifying alternative options and will start to instruct their completion ourselves this week. Whilst we can’t put a timeframe on how quickly this information will become available, we will provide another update on progress next week.

Our next update will be sent by 11 June 2025 but please do let us know if you have any queries.

We have had some queries around the offers we have made to cover some of the costs incurred due to the delay, we will add a breakdown on Engagement HQ.

Kind regards

Richard White – Executive Director of Development

Luke Chandler – Director of Delivery

Vikki Walker – Director of Sales and Marketing

Good afternoon,

As mentioned in our last update, we have received some of the required certifications for taking practical completion, but several key items remain outstanding. Specifically, we are still waiting on documentation for AOV's smoke ventilation, height safety equipment (which includes man-safe systems and free-standing handrail systems), fire alarm system certification, and lift maintenance certification. Some of these certifications are critical as their expiry dates are approaching, and they must be renewed before we can proceed with practical completion.

Since Mulalley has yet to supply this documentation or provide a timeline for its delivery, we have decided to commission contractors ourselves for Block C's documentation. We have notified Mulalley of this decision and are in the process of scheduling these inspections, which we expect to take place within the next week.

In addition, there are outstanding items for Block B that we need to address in order to register the building with the building safety regulator. We have reviewed and commented on the drawings, which are now back with Mulalley for their review. We are also compiling a list of items missing from the O&M manual, which we will send to Mulalley tomorrow. We will give them a two-week deadline to provide the missing information. If the documentation is not received by this deadline, we will need to consider whether we can commission contractors to obtain this documentation ourselves.

We are still aiming to take partial possession of Block C, with Block B to follow once we have received the necessary documents to submit the application to the building safety regulator.

Please let me know if there are any further details you would like to add or if you have any questions about the risks associated with these outstanding items. We will provide another update by 4 June 2025.

Many thanks

Vikki Walker

Director of Sales and Marketing

Last week, we informed you that further certification was required, and our aim was to give you a clearer timeline this week.

Progressing to PC

To achieve practical completion, the following compliance items remain outstanding. Most of these are because the initial commissioning period has lapsed due to the overall delay. Mulalley is responsible for providing this information to enable us to achieve PC:

Pumps – heating

Inhibitors for block C

Cold water cat5 pumps

AOV’s smoke ventilation

Warden Call system for block B

Communal fire doors

Height safety equipment including man safe, free-standing handrail systems.

We also need to ensure that Mulalley have been carrying out regular inspections and we have requested the evidence of this. For example, CCTV, powered doors and gates, lighting protection.

We had advised that there was a risk of accepting PC for block B whilst there was also additional documentation required for the registration. To mitigate this, we have been discussing whether Mulalley would allow us to work on a strategy for achieving sectional completion. Previously we have been unable to get their agreement, but they have now verbally agreed which enables us to take and occupy block C whilst getting the required comfort for block B. We are pushing forward with Mulalley to formalise this as soon as possible, and to obtain the required outstanding information.

Timeline for occupation of block C

The timeline to accepting PC is still dependent on the contractor's responsiveness in providing the commissioning certificates listed above. Mulalley has been asked to provide us with a timeline to identify when the outstanding items will be achieved. We have contacted Mulalley on several occasions for this and escalated the request to both Director and Managing Director level, but we have not yet received a timeline. Without it, we are unable to give you a specific timeline. Once we are in receipt of these, we will be able to set a date to take PC and serve notice to complete to those buying in block C and this would be a very quick process. Setting the PC date would usually take place within a week and notice to complete would usually be within 10 working days (subject to your finances and current living arrangements).

PC for Block B

Whilst we do not require the full suite of documents for the BSR to achieve PC, we do still want assurances that we can achieve what is required in the relevant formats, and will as a very minimum need the above documentation to achieve PC for block B. The collation of and review for the building registration is progressing, and 75% of the Operations and Maintenance manual has been completed. Once reviewed we will liaise with Mulalley to obtain missing or insufficient information and conduct subsequent reviews until all items are satisfactory. The duration of this process and a timeline is dependent on the contractor's responsiveness in amending and providing the documents. Mulalley has been asked for a timeline for these items as well and we are also awaiting a response for this.

Should Mulalley fail to provide the required documents for building safety registration, we would need to commission inspections directly with alternative contractors, which can be achieved but would further extend the timeline for us to procure and instruct. We previously stated that occupation would be 8 weeks from achieving PC which we still believe to be the case, but at this stage we are unable to advise on a PC date for block B based on the above.

Parking

The Section 278 process is still underway, and a meeting was held with the local authority last week. We have reiterated that we are pushing forward to occupy block C, but they are not facilitating expedition of the approval we require to instruct the works. They have advised that it will be up to a further six weeks to provide us with an outcome. To date we have provided all of the information and answered any questions they have had about the plans. Once they approve the works it will take up to two weeks to instruct and complete, and up to two weeks for their full sign-off.

Potential plot changes

We have had some buyers approach us as to whether there is the possibility of plot swapping from block B to C. We do have two apartments available in block C, both with two bedrooms. If this is something you wanted to discuss further, please contact our sales team to discuss.

Thank you for your understanding and patience as we work through these outstanding issues. Over the period to our next update, our continued focus is on obtaining formal agreement from Mulalley to the sectional PC, a timeline, and the outstanding certificates to accept PC. Additionally, we will continue our review of the documentation for the registration of Block B.

If there is sufficient information received on any of these three points before our next update, we will inform you between otherwise our next update will be on 21 May 2025.

Thank you once again for your patience and cooperation.

Best regards,

Vikki Walker – Director of Sales and Marketing

Richard White – Executive Director of Development

I hope this email finds you well. I am writing to address the ongoing concerns regarding the information we have been sending to update you on our progress towards PC. I want to deeply apologise for any confusion or frustration our updates may have caused you. Please know that I am actively working on resolving these issues to ensure that you receive accurate and reliable updates about our progress.

To enhance the accuracy of the information we share, I have asked Richard White, my Executive Director, to take on the role of providing and confirming programme and documentation updates. I have been made aware that there are still some certificates that are required, which is because they have lapsed from their original production date. These relate to items such as the pumps, central plant, and water testing. There are also some items still outstanding in relation to the O&M manual. This is new information that has been shared with us, and so I am unable to give you any more information with this update, but with Richard’s oversight, we will have the correct details and timelines to share with you by next week's update.

Despite this information coming to light, I can assure you that we are getting much closer to taking PC. Once we have taken PC, our best estimate for the timescale on Block B’s registration is as we have advised previously, at 8 weeks from PC. This is based on the information we have for submission, what we will need at PC, and the information we are currently working to obtain with Mulalley and our own management information. The 8 weeks is an indication, as the information will need to be reviewed, and we cannot guarantee it would be 8 weeks due to mitigating factors such as errors identified or third-party compliance within those timescales.

Involving my Executive Director in this process will help us ensure the highest level of accuracy and reliability in the information my team shares with you. My team is dedicated to providing you with the most precise updates possible. We understand your frustrations with the previous updates and that you are looking for a clearer understanding of what we are waiting on for PC. We appreciate your patience as we finalise these details.

Thank you once again for your understanding and patience.

Best regards,

Vikki Walker – Director of Sales and Marketing

Richard White – Executive Director of Development

Thank you for the questions that have been sent in following our last update.

Our executive director Richard White is reviewing the questions and will provide a response to all by Wednesday 30 April.

Many thanks

Thank you for your continued patience. Due to the Easter break, annual leave commitments and the late issue of our last update, there has been insufficient time to progress matters much further.

Our next update will provide more information on 7 May; however, you will hear from us in the interim if there are any significant changes.

Kind regards

Vikki Walker – Director of Sales & Marketing
Luke Chandler – Director of Delivery | Development

Thank you for your continued patience as we work to complete your new homes. We understand how frustrating the delays have been and are sincerely sorry for the inconvenience caused.

The gas safety certificates have now been fully checked and verified. Our technical team is in the final stages of closing out the remaining requirements for Building Safety Registration, working closely with the construction team to ensure everything is in place.

We want to reassure you that the ‘as built’ information is being carefully reviewed and confirmed to ensure full compliance with current building safety regulations.

We will provide a further update on 23 April. However, if we are in a position to confirm practical completion before then, we will contact you straight away.

Kind regards

On behalf of Vikki Walker – Director of Sales & Marketing

Luke Chandler – Director of Delivery | Development

We still haven’t received the outstanding gas certificates as we have mentioned previously, we are unable to take PC without these in place. Having been advised last week that these certificates would be issued, we have now determined that Mulalley do not have them yet from their sub-contractor and they anticipate being in receipt of them by Monday 7 April.

Once we are in receipt of the gas certificates, we can begin to discuss potential practical completion dates with Mulalley. We still take the view that while the full suite of documentation for the high-rise buildings is not a prerequisite to taking PC, we also need to satisfy ourselves on matters such as fire safety before we take PC. This is because Mulalley is not contractually obligated to provide this support, which presents a potential risk.

We will provide another update by Tuesday 8 April.

Kind regards

Vikki Walker – Director of Sales & Marketing

Luke Chandler – Director of Delivery | Development