Corner Place

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Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Corner Place. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Corner Place. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenience many buyers are experiencing as you wait to move into your new home.

We've committed to providing buyers with progress updates by email. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

  • Your questions - here you can ask a question and read what other people have asked.
  • Updates - Read the latest update and look back over previous updates.

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

  • Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
  • Key milestones - A timeline of key milestones, tracking progress towards occupation.
  • FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
  • Photos - We'll add the latest photos showing progress on site here.
  • Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about Corner Place and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs. 

We aim to provide a more comprehensive response in our next update (see Updates tab). 

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email. 

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Engagement HQ. For more information about how the site is moderated, please read the moderation rules(External link). 

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  • Share In your latest update, you note that the current timeline is conditional on your internal building safety team approving all documentation. This introduces a great deal of uncertainty for buyers, given the possibility that new issues could still be identified so late in the process. Could you please clarify whether your internal team has already been involved in reviewing any documentation for Corner Place throughout the build, or if mid-November will be the first time they are reviewing all relevant materials in full? We are very concerned that, if this is their initial review, it could lead to further remedial works or additional delays if their approach is different to that of other experts that have prepared their assessments. Any reassurance you can provide about the team’s familiarity with the project and prior involvement? How confident are you your internal team will not have other concerns after their review? on Facebook Share In your latest update, you note that the current timeline is conditional on your internal building safety team approving all documentation. This introduces a great deal of uncertainty for buyers, given the possibility that new issues could still be identified so late in the process. Could you please clarify whether your internal team has already been involved in reviewing any documentation for Corner Place throughout the build, or if mid-November will be the first time they are reviewing all relevant materials in full? We are very concerned that, if this is their initial review, it could lead to further remedial works or additional delays if their approach is different to that of other experts that have prepared their assessments. Any reassurance you can provide about the team’s familiarity with the project and prior involvement? How confident are you your internal team will not have other concerns after their review? on Twitter Share In your latest update, you note that the current timeline is conditional on your internal building safety team approving all documentation. This introduces a great deal of uncertainty for buyers, given the possibility that new issues could still be identified so late in the process. Could you please clarify whether your internal team has already been involved in reviewing any documentation for Corner Place throughout the build, or if mid-November will be the first time they are reviewing all relevant materials in full? We are very concerned that, if this is their initial review, it could lead to further remedial works or additional delays if their approach is different to that of other experts that have prepared their assessments. Any reassurance you can provide about the team’s familiarity with the project and prior involvement? How confident are you your internal team will not have other concerns after their review? on Linkedin Email In your latest update, you note that the current timeline is conditional on your internal building safety team approving all documentation. This introduces a great deal of uncertainty for buyers, given the possibility that new issues could still be identified so late in the process. Could you please clarify whether your internal team has already been involved in reviewing any documentation for Corner Place throughout the build, or if mid-November will be the first time they are reviewing all relevant materials in full? We are very concerned that, if this is their initial review, it could lead to further remedial works or additional delays if their approach is different to that of other experts that have prepared their assessments. Any reassurance you can provide about the team’s familiarity with the project and prior involvement? How confident are you your internal team will not have other concerns after their review? link

    In your latest update, you note that the current timeline is conditional on your internal building safety team approving all documentation. This introduces a great deal of uncertainty for buyers, given the possibility that new issues could still be identified so late in the process. Could you please clarify whether your internal team has already been involved in reviewing any documentation for Corner Place throughout the build, or if mid-November will be the first time they are reviewing all relevant materials in full? We are very concerned that, if this is their initial review, it could lead to further remedial works or additional delays if their approach is different to that of other experts that have prepared their assessments. Any reassurance you can provide about the team’s familiarity with the project and prior involvement? How confident are you your internal team will not have other concerns after their review?

    DK asked 18 days ago

    Thank you for your question.  The construction team has been actively reviewing documentation since January 2024. All information and documentation related to the original build before ARJ's insolvency was reviewed and accepted at that time.

    We are now focused only on reviewing documentation produced as a result of the remedial works. This review is ongoing as documents are created and submitted. The only outstanding items for review are those yet to be received, as listed in the update table. We cannot guarantee that we will not have comments on these final items until we have reviewed them.

    Once our team has reviewed and accepted the documents as complete, they are handed over to our internal building safety colleagues for building registration. These colleagues were also given access to all original build information.

    They will primarily conduct spot checks of the remedial work documentation but will not conduct a full review, as our team will have already completed that.

    To ensure a swift final registration, we are in continuous communication with our internal colleagues so they can review items they would like to spot-check as soon as they become available.

  • Share The latest update was helpful in laying out the final steps needed before the building can be occupied. Missing from this update is when practical completion is being estimated. And also when snagging and de-snagging is scheduled to take place. Can you give us an outline of how these are scheduled. There is a worry that new problems will arise at the snagging stage which will delay occupation further and since it hasn’t been outlined in the latest update we cannot account for it in our own plans. on Facebook Share The latest update was helpful in laying out the final steps needed before the building can be occupied. Missing from this update is when practical completion is being estimated. And also when snagging and de-snagging is scheduled to take place. Can you give us an outline of how these are scheduled. There is a worry that new problems will arise at the snagging stage which will delay occupation further and since it hasn’t been outlined in the latest update we cannot account for it in our own plans. on Twitter Share The latest update was helpful in laying out the final steps needed before the building can be occupied. Missing from this update is when practical completion is being estimated. And also when snagging and de-snagging is scheduled to take place. Can you give us an outline of how these are scheduled. There is a worry that new problems will arise at the snagging stage which will delay occupation further and since it hasn’t been outlined in the latest update we cannot account for it in our own plans. on Linkedin Email The latest update was helpful in laying out the final steps needed before the building can be occupied. Missing from this update is when practical completion is being estimated. And also when snagging and de-snagging is scheduled to take place. Can you give us an outline of how these are scheduled. There is a worry that new problems will arise at the snagging stage which will delay occupation further and since it hasn’t been outlined in the latest update we cannot account for it in our own plans. link

    The latest update was helpful in laying out the final steps needed before the building can be occupied. Missing from this update is when practical completion is being estimated. And also when snagging and de-snagging is scheduled to take place. Can you give us an outline of how these are scheduled. There is a worry that new problems will arise at the snagging stage which will delay occupation further and since it hasn’t been outlined in the latest update we cannot account for it in our own plans.

    MF asked 16 days ago

    Thank you for your question.  De-snagging is due to start next week with your homes being prioritised first.  We anticipate that once the building safety team provide final approval of the building safety case mid-November, we will then formally take handover of the development.

  • Share Has snagging been completed in all the properties? on Facebook Share Has snagging been completed in all the properties? on Twitter Share Has snagging been completed in all the properties? on Linkedin Email Has snagging been completed in all the properties? link

    Has snagging been completed in all the properties?

    Mh asked 19 days ago

    Thank you for your question.  Snagging is complete, the de-snag works will start next week with priority being given to your homes first.

  • Share Again, you're refusing requests to hold an open call with future occupants despite claiming to be open and transparent. Some buyers have been in the process for 2.5 years, and as I have previously raised, many are first time buyers. An open call would allow buyers: - More visibility on potential issues they may not be aware of - To get instant answers and probe them rather than having to wait for SH slow email responses - To fully understand the constraints - To understand there are other people in this process with us You may not feel that an open video call is the best way to provide clarity, but we do. Please can this be arranged. on Facebook Share Again, you're refusing requests to hold an open call with future occupants despite claiming to be open and transparent. Some buyers have been in the process for 2.5 years, and as I have previously raised, many are first time buyers. An open call would allow buyers: - More visibility on potential issues they may not be aware of - To get instant answers and probe them rather than having to wait for SH slow email responses - To fully understand the constraints - To understand there are other people in this process with us You may not feel that an open video call is the best way to provide clarity, but we do. Please can this be arranged. on Twitter Share Again, you're refusing requests to hold an open call with future occupants despite claiming to be open and transparent. Some buyers have been in the process for 2.5 years, and as I have previously raised, many are first time buyers. An open call would allow buyers: - More visibility on potential issues they may not be aware of - To get instant answers and probe them rather than having to wait for SH slow email responses - To fully understand the constraints - To understand there are other people in this process with us You may not feel that an open video call is the best way to provide clarity, but we do. Please can this be arranged. on Linkedin Email Again, you're refusing requests to hold an open call with future occupants despite claiming to be open and transparent. Some buyers have been in the process for 2.5 years, and as I have previously raised, many are first time buyers. An open call would allow buyers: - More visibility on potential issues they may not be aware of - To get instant answers and probe them rather than having to wait for SH slow email responses - To fully understand the constraints - To understand there are other people in this process with us You may not feel that an open video call is the best way to provide clarity, but we do. Please can this be arranged. link

    Again, you're refusing requests to hold an open call with future occupants despite claiming to be open and transparent. Some buyers have been in the process for 2.5 years, and as I have previously raised, many are first time buyers. An open call would allow buyers: - More visibility on potential issues they may not be aware of - To get instant answers and probe them rather than having to wait for SH slow email responses - To fully understand the constraints - To understand there are other people in this process with us You may not feel that an open video call is the best way to provide clarity, but we do. Please can this be arranged.

    Rory asked 22 days ago

    Thank you for your question, we do not feel that a large group call would be beneficial at this time.   We have outlined what is outstanding and we will continue to provide regular updates on progress.

  • Share Can we confirm that the surge protection work started yesterday, and what timelines have been provided? on Facebook Share Can we confirm that the surge protection work started yesterday, and what timelines have been provided? on Twitter Share Can we confirm that the surge protection work started yesterday, and what timelines have been provided? on Linkedin Email Can we confirm that the surge protection work started yesterday, and what timelines have been provided? link

    Can we confirm that the surge protection work started yesterday, and what timelines have been provided?

    Jose G asked 26 days ago

    Thank you for your question, the latest update has now been issued which includes an update on the surge protection.

  • Share Are we still expecting an update today? on Facebook Share Are we still expecting an update today? on Twitter Share Are we still expecting an update today? on Linkedin Email Are we still expecting an update today? link

    Are we still expecting an update today?

    Jose G asked 19 days ago

    Thank you for your question, the update has now been sent and published on this webpage.

  • Share Given that new unexpected issues (which is somewhat ridiculous) are still being encountered what professional assessment has been conducted to determine the risk of encountering yet even more unexpected issues? What is the calculated probability that occupation will actually occur in January? At this stage a consultation evening with southern housing and prospective residents is the absolutely essential to provide reassurance that all possible action is being taken on Facebook Share Given that new unexpected issues (which is somewhat ridiculous) are still being encountered what professional assessment has been conducted to determine the risk of encountering yet even more unexpected issues? What is the calculated probability that occupation will actually occur in January? At this stage a consultation evening with southern housing and prospective residents is the absolutely essential to provide reassurance that all possible action is being taken on Twitter Share Given that new unexpected issues (which is somewhat ridiculous) are still being encountered what professional assessment has been conducted to determine the risk of encountering yet even more unexpected issues? What is the calculated probability that occupation will actually occur in January? At this stage a consultation evening with southern housing and prospective residents is the absolutely essential to provide reassurance that all possible action is being taken on Linkedin Email Given that new unexpected issues (which is somewhat ridiculous) are still being encountered what professional assessment has been conducted to determine the risk of encountering yet even more unexpected issues? What is the calculated probability that occupation will actually occur in January? At this stage a consultation evening with southern housing and prospective residents is the absolutely essential to provide reassurance that all possible action is being taken link

    Given that new unexpected issues (which is somewhat ridiculous) are still being encountered what professional assessment has been conducted to determine the risk of encountering yet even more unexpected issues? What is the calculated probability that occupation will actually occur in January? At this stage a consultation evening with southern housing and prospective residents is the absolutely essential to provide reassurance that all possible action is being taken

    AM asked 29 days ago

    Thank you for your question.  Based on the information we have now, we feel that January is realistic for occupation, we are however working to better that date. At this time, we do not feel that a large, open video call is the most effective way to provide the clear, individualised answers. Instead, we are committed to providing you with the transparency you've asked for in a structured format that you can review at your leisure. In our next update on Tuesday, we will provide a breakdown that includes a list of all outstanding works and an estimated timeframe for completion of each item.  We believe this structured approach will provide the clear, factual information you need.

  • Share 'Elements [...] return to site on Thursday to begin insulating the bin store ductwork, with completion expected by 19/09.' Has this been completed ? on Facebook Share 'Elements [...] return to site on Thursday to begin insulating the bin store ductwork, with completion expected by 19/09.' Has this been completed ? on Twitter Share 'Elements [...] return to site on Thursday to begin insulating the bin store ductwork, with completion expected by 19/09.' Has this been completed ? on Linkedin Email 'Elements [...] return to site on Thursday to begin insulating the bin store ductwork, with completion expected by 19/09.' Has this been completed ? link

    'Elements [...] return to site on Thursday to begin insulating the bin store ductwork, with completion expected by 19/09.' Has this been completed ?

    Alex M. asked about 1 month ago

    Thank you for your question. Yes, this work is complete.

  • Share In light of the recent and continued delays, we need more transparency as buyers. Can we please have an open video call with necessary parties to ask questions and understand where we're at? We need open and honest communication and this hasn't been forthcoming. I've now spoken with 4 other buyers who back this - if you cannot do this can you please provide a reason why? on Facebook Share In light of the recent and continued delays, we need more transparency as buyers. Can we please have an open video call with necessary parties to ask questions and understand where we're at? We need open and honest communication and this hasn't been forthcoming. I've now spoken with 4 other buyers who back this - if you cannot do this can you please provide a reason why? on Twitter Share In light of the recent and continued delays, we need more transparency as buyers. Can we please have an open video call with necessary parties to ask questions and understand where we're at? We need open and honest communication and this hasn't been forthcoming. I've now spoken with 4 other buyers who back this - if you cannot do this can you please provide a reason why? on Linkedin Email In light of the recent and continued delays, we need more transparency as buyers. Can we please have an open video call with necessary parties to ask questions and understand where we're at? We need open and honest communication and this hasn't been forthcoming. I've now spoken with 4 other buyers who back this - if you cannot do this can you please provide a reason why? link

    In light of the recent and continued delays, we need more transparency as buyers. Can we please have an open video call with necessary parties to ask questions and understand where we're at? We need open and honest communication and this hasn't been forthcoming. I've now spoken with 4 other buyers who back this - if you cannot do this can you please provide a reason why?

    Rory C asked about 1 month ago

    Thank you for your question.  We completely understand and hear your request for more transparency. The continued delays have been frustrating, and we want to ensure you feel fully informed.  At this time, we do not feel that a large, open video call is the most effective way to provide the clear, individualised answers. Instead, we are committed to providing you with the transparency you've asked for in a structured format that you can review at your leisure. In our next update, we will provide a breakdown that includes a list of all outstanding works and an estimated timeframe for completion of each item.  We believe this structured approach will provide the clear, factual information you need. 

  • Share Hi, This is another predictably disappointing update from Southern Housing although this time it is different in that there hasn’t really been any information given that helps us to understand or feel reassured about the process and the timeline. During our review it was discovered that there was missing electrical surge protection When was this discovery made? This is a completely new issue that has never been flagged to us before. Why has it been missed and why are we only now hearing about it. It is causing further delay and therefore should have been mentioned before this. This appointment has been rearranged from Monday Why was this appointment cancelled? There has been repeated and unrelenting delays on this property, the very least that can be done is keeping scheduled appointments. This was expected to go ahead on Monday as confirmed by Richard White on Monday. What happened to cause this cancellation and why was Richard White unaware of it not going ahead on the very day he communicated that it would be happening? the engineers will now be attending site on Thursday Will they actually attend on Thursday? What actions are being taken to ensure that this will happen? What is the timeline for the worst possible case, that there is no surge protection and it needs to be reworked. Everything in this property has happened at ‘worst case scenario’ and then another few months of delays, so what is the timeline for remedial works on this point? To give you more clarity, we will delay occupation until January 2026 This is not helpful, you are not doing us a favour by delaying occupation further, we want to move in as soon as possible. I personally have a mortgage offer, maybe the 10th that I’ve had to get since I started this process in February 2023, which expires at the end of January 2026. This means that I will need to renegotiate and the rates are much, much higher than what I currently have. This is not a decision that benefits anyone. The previous update had a summary as follows - Based on the above, we are adjusting the timeline to allow for receipt and checking of the above documentation for the BSR registration: End-September: Remedial works are expected to be completed, and Practical Completion (PC) will be reached. Mid-October: The BSR registration will be submitted internally to our building safety team, pending receipt of all necessary documents End of October: The BSR registration will be submitted to the building safety regulator First week of November: The BSR reference number is expected to be received, and keys will be handed over to the Sales team Second week of November: Solicitors will serve the 10-day notice to residents End of November: The occupation period will begin We want an outline like this. Give us the proposed dates with a timeline as was given above. When is practical completion expected to happen? Are documents for BSR in order? When amongst all of this is snagging going to happen? At least then there is a schedule to which we expect you to work, we will, of course, be disappointed when none of these dates are met however they will give us an idea of how a competent company might work. I expect a reply to this within the coming days since the update we were supposed to receive told us very little. I will also post this email as a question in the forum as the information I am asking for should be given to everyone. on Facebook Share Hi, This is another predictably disappointing update from Southern Housing although this time it is different in that there hasn’t really been any information given that helps us to understand or feel reassured about the process and the timeline. During our review it was discovered that there was missing electrical surge protection When was this discovery made? This is a completely new issue that has never been flagged to us before. Why has it been missed and why are we only now hearing about it. It is causing further delay and therefore should have been mentioned before this. This appointment has been rearranged from Monday Why was this appointment cancelled? There has been repeated and unrelenting delays on this property, the very least that can be done is keeping scheduled appointments. This was expected to go ahead on Monday as confirmed by Richard White on Monday. What happened to cause this cancellation and why was Richard White unaware of it not going ahead on the very day he communicated that it would be happening? the engineers will now be attending site on Thursday Will they actually attend on Thursday? What actions are being taken to ensure that this will happen? What is the timeline for the worst possible case, that there is no surge protection and it needs to be reworked. Everything in this property has happened at ‘worst case scenario’ and then another few months of delays, so what is the timeline for remedial works on this point? To give you more clarity, we will delay occupation until January 2026 This is not helpful, you are not doing us a favour by delaying occupation further, we want to move in as soon as possible. I personally have a mortgage offer, maybe the 10th that I’ve had to get since I started this process in February 2023, which expires at the end of January 2026. This means that I will need to renegotiate and the rates are much, much higher than what I currently have. This is not a decision that benefits anyone. The previous update had a summary as follows - Based on the above, we are adjusting the timeline to allow for receipt and checking of the above documentation for the BSR registration: End-September: Remedial works are expected to be completed, and Practical Completion (PC) will be reached. Mid-October: The BSR registration will be submitted internally to our building safety team, pending receipt of all necessary documents End of October: The BSR registration will be submitted to the building safety regulator First week of November: The BSR reference number is expected to be received, and keys will be handed over to the Sales team Second week of November: Solicitors will serve the 10-day notice to residents End of November: The occupation period will begin We want an outline like this. Give us the proposed dates with a timeline as was given above. When is practical completion expected to happen? Are documents for BSR in order? When amongst all of this is snagging going to happen? At least then there is a schedule to which we expect you to work, we will, of course, be disappointed when none of these dates are met however they will give us an idea of how a competent company might work. I expect a reply to this within the coming days since the update we were supposed to receive told us very little. I will also post this email as a question in the forum as the information I am asking for should be given to everyone. on Twitter Share Hi, This is another predictably disappointing update from Southern Housing although this time it is different in that there hasn’t really been any information given that helps us to understand or feel reassured about the process and the timeline. During our review it was discovered that there was missing electrical surge protection When was this discovery made? This is a completely new issue that has never been flagged to us before. Why has it been missed and why are we only now hearing about it. It is causing further delay and therefore should have been mentioned before this. This appointment has been rearranged from Monday Why was this appointment cancelled? There has been repeated and unrelenting delays on this property, the very least that can be done is keeping scheduled appointments. This was expected to go ahead on Monday as confirmed by Richard White on Monday. What happened to cause this cancellation and why was Richard White unaware of it not going ahead on the very day he communicated that it would be happening? the engineers will now be attending site on Thursday Will they actually attend on Thursday? What actions are being taken to ensure that this will happen? What is the timeline for the worst possible case, that there is no surge protection and it needs to be reworked. Everything in this property has happened at ‘worst case scenario’ and then another few months of delays, so what is the timeline for remedial works on this point? To give you more clarity, we will delay occupation until January 2026 This is not helpful, you are not doing us a favour by delaying occupation further, we want to move in as soon as possible. I personally have a mortgage offer, maybe the 10th that I’ve had to get since I started this process in February 2023, which expires at the end of January 2026. This means that I will need to renegotiate and the rates are much, much higher than what I currently have. This is not a decision that benefits anyone. The previous update had a summary as follows - Based on the above, we are adjusting the timeline to allow for receipt and checking of the above documentation for the BSR registration: End-September: Remedial works are expected to be completed, and Practical Completion (PC) will be reached. Mid-October: The BSR registration will be submitted internally to our building safety team, pending receipt of all necessary documents End of October: The BSR registration will be submitted to the building safety regulator First week of November: The BSR reference number is expected to be received, and keys will be handed over to the Sales team Second week of November: Solicitors will serve the 10-day notice to residents End of November: The occupation period will begin We want an outline like this. Give us the proposed dates with a timeline as was given above. When is practical completion expected to happen? Are documents for BSR in order? When amongst all of this is snagging going to happen? At least then there is a schedule to which we expect you to work, we will, of course, be disappointed when none of these dates are met however they will give us an idea of how a competent company might work. I expect a reply to this within the coming days since the update we were supposed to receive told us very little. I will also post this email as a question in the forum as the information I am asking for should be given to everyone. on Linkedin Email Hi, This is another predictably disappointing update from Southern Housing although this time it is different in that there hasn’t really been any information given that helps us to understand or feel reassured about the process and the timeline. During our review it was discovered that there was missing electrical surge protection When was this discovery made? This is a completely new issue that has never been flagged to us before. Why has it been missed and why are we only now hearing about it. It is causing further delay and therefore should have been mentioned before this. This appointment has been rearranged from Monday Why was this appointment cancelled? There has been repeated and unrelenting delays on this property, the very least that can be done is keeping scheduled appointments. This was expected to go ahead on Monday as confirmed by Richard White on Monday. What happened to cause this cancellation and why was Richard White unaware of it not going ahead on the very day he communicated that it would be happening? the engineers will now be attending site on Thursday Will they actually attend on Thursday? What actions are being taken to ensure that this will happen? What is the timeline for the worst possible case, that there is no surge protection and it needs to be reworked. Everything in this property has happened at ‘worst case scenario’ and then another few months of delays, so what is the timeline for remedial works on this point? To give you more clarity, we will delay occupation until January 2026 This is not helpful, you are not doing us a favour by delaying occupation further, we want to move in as soon as possible. I personally have a mortgage offer, maybe the 10th that I’ve had to get since I started this process in February 2023, which expires at the end of January 2026. This means that I will need to renegotiate and the rates are much, much higher than what I currently have. This is not a decision that benefits anyone. The previous update had a summary as follows - Based on the above, we are adjusting the timeline to allow for receipt and checking of the above documentation for the BSR registration: End-September: Remedial works are expected to be completed, and Practical Completion (PC) will be reached. Mid-October: The BSR registration will be submitted internally to our building safety team, pending receipt of all necessary documents End of October: The BSR registration will be submitted to the building safety regulator First week of November: The BSR reference number is expected to be received, and keys will be handed over to the Sales team Second week of November: Solicitors will serve the 10-day notice to residents End of November: The occupation period will begin We want an outline like this. Give us the proposed dates with a timeline as was given above. When is practical completion expected to happen? Are documents for BSR in order? When amongst all of this is snagging going to happen? At least then there is a schedule to which we expect you to work, we will, of course, be disappointed when none of these dates are met however they will give us an idea of how a competent company might work. I expect a reply to this within the coming days since the update we were supposed to receive told us very little. I will also post this email as a question in the forum as the information I am asking for should be given to everyone. link

    Hi, This is another predictably disappointing update from Southern Housing although this time it is different in that there hasn’t really been any information given that helps us to understand or feel reassured about the process and the timeline. During our review it was discovered that there was missing electrical surge protection When was this discovery made? This is a completely new issue that has never been flagged to us before. Why has it been missed and why are we only now hearing about it. It is causing further delay and therefore should have been mentioned before this. This appointment has been rearranged from Monday Why was this appointment cancelled? There has been repeated and unrelenting delays on this property, the very least that can be done is keeping scheduled appointments. This was expected to go ahead on Monday as confirmed by Richard White on Monday. What happened to cause this cancellation and why was Richard White unaware of it not going ahead on the very day he communicated that it would be happening? the engineers will now be attending site on Thursday Will they actually attend on Thursday? What actions are being taken to ensure that this will happen? What is the timeline for the worst possible case, that there is no surge protection and it needs to be reworked. Everything in this property has happened at ‘worst case scenario’ and then another few months of delays, so what is the timeline for remedial works on this point? To give you more clarity, we will delay occupation until January 2026 This is not helpful, you are not doing us a favour by delaying occupation further, we want to move in as soon as possible. I personally have a mortgage offer, maybe the 10th that I’ve had to get since I started this process in February 2023, which expires at the end of January 2026. This means that I will need to renegotiate and the rates are much, much higher than what I currently have. This is not a decision that benefits anyone. The previous update had a summary as follows - Based on the above, we are adjusting the timeline to allow for receipt and checking of the above documentation for the BSR registration: End-September: Remedial works are expected to be completed, and Practical Completion (PC) will be reached. Mid-October: The BSR registration will be submitted internally to our building safety team, pending receipt of all necessary documents End of October: The BSR registration will be submitted to the building safety regulator First week of November: The BSR reference number is expected to be received, and keys will be handed over to the Sales team Second week of November: Solicitors will serve the 10-day notice to residents End of November: The occupation period will begin We want an outline like this. Give us the proposed dates with a timeline as was given above. When is practical completion expected to happen? Are documents for BSR in order? When amongst all of this is snagging going to happen? At least then there is a schedule to which we expect you to work, we will, of course, be disappointed when none of these dates are met however they will give us an idea of how a competent company might work. I expect a reply to this within the coming days since the update we were supposed to receive told us very little. I will also post this email as a question in the forum as the information I am asking for should be given to everyone.

    MF asked about 1 month ago

    thank you for your question. The issue with the surge protection was discovered following our checks on the lightning protection certification. Since then, we have been establishing the requirements for surge protection, and our contractor has been sourcing a company who can carry out the required works within a short timescale. The surge protection install was the responsibility of the original contractor, and they have since gone into administration. The survey for the surge protection took place yesterday and work to install the required devices will start on Monday, we are liaising with our consultant to ensure that the works carried out will meet the required regulatory standards. We don’t currently have a timeline for completion of these works, but we will update when we know more. In our next update, we will provide a breakdown that includes a list of all outstanding works and an estimated timeframe for completion of each item.  We believe this structured approach will provide the clear information you need. At present, we have not made changes to the previously communicated timeline.  

Page last updated: 29 Oct 2025, 09:49 AM