Resident Repairs Appointments Communication

This project is to gather your thoughts around our proposed new communications for keeping residents informed of their reported repairs. This forms part of the repairs transformation project.

This is the first time we're using this communication platform for communication group members, please use the quick poll, where you can let us know your preference.

On here we are looking for you to look at:

• Survey: Share your thoughts on our proposed repair communications. Click here for survey or find on right hand tab. We kindly ask you to respond by 22 February 2026. As a thank you for completing this survey, we are offering residents the chance to win one of three £20 vouchers
• Draft Repairs Communication Document: Click here or find under the documents tab for review. We kindly request that this document isn't shared with others
• Quick Poll: Tell us your preference for giving us feedback on our communication with you (Click here or found at the bottom of the page)
• Ideas function: Find this at the bottom of the page and give us your ideas on how we can make our communication about repairs stand out
• Forum: Tell us what information should be in a text message versus an email with regards to repairs
• Who's Listening: This tells you which teams are involved in this project
• Key dates: This tells you the timeline of this project and when to expect to see final outcomes.

If you need any support navigating this engagement platform, please reach out to the team via residentengagement@southernhousing.org.uk