Heat Network experience survey
This survey will help us understand how issues with the Heat Network at Bow River Village may have impacted you and your household.
The survey should take around 20 minutes to complete. It may help speed things up if you have the following information to hand before you begin:
- Details of health conditions or disabilities of household members that may have been impacted by loss of heating or hot water (not essential)
- Notes you may have kept about heating, hot water or billing issues
- Emails, letters or notes of phone calls you may have made about the heating, hot water or billing
- Details of any complaints you may have made about your heating, hot water or billing
- Any records of energy use covering any period where you have experienced problems with your heating, hot water or billing.
The survey will be available for you to complete from Monday 27 January until 5pm on Monday 10 February. Please note, the survey has now been extended to 5pm Monday 3 March, to allow time for more residents to respond.
Your privacy matters to us.
At Southern Housing we care about your privacy and keeping you informed about how your data is used. We will use the responses provided on this survey to understand how issues with the Heat Network at Bow River Village have impacted you and your household, operating in our legitimate interests. The data will be held in the surveying software EHQ, and will be kept for the length of the project.
For further information on how we process your data please visit our website at Privacy (southernhousing.org.uk)