Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Bow River Village on FacebookShare Bow River Village on TwitterShare Bow River Village on LinkedinEmail Bow River Village link
Background
The performance of the heat networks at Bow River Village has not been good enough. We sincerely apologise to residents who experienced inconvenience and discomfort as a result. Our team is actively working to resolve the issues to ensure a reliable and efficient heating service for everyone.
A detailed plan of work to improve the heat networks has been submitted to the Building Control authority. Following their request for an extension to the statutory response date, we now expect final feedback early in 2025. Installation work will restart once Building Control has approved the plans.
The performance of the heat networks at Bow River Village has not been good enough. We sincerely apologise to residents who experienced inconvenience and discomfort as a result. Our team is actively working to resolve the issues to ensure a reliable and efficient heating service for everyone.
A detailed plan of work to improve the heat networks has been submitted to the Building Control authority. Following their request for an extension to the statutory response date, we now expect final feedback early in 2025. Installation work will restart once Building Control has approved the plans.
Heat Network experience survey
We are conducting a Heat Network experience survey to gain valuable feedback from residents. The survey will ask how residents were affected by the poor performance of the heating and hot water systems in their homes. It also includes questions about the pre-payment billing service.
We understand households may have been impacted in different ways and for different lengths of time. We feel this survey is the fairest and simplest way of determining how individual households have been impacted.
There are a range of questions for your household to complete. The questions aim to assess a variety of heat network performance and resident satisfaction measures. It will be available for you to complete from Monday 27 January until 5pm on Monday 10 February.
The survey is based on recent work by the Government's Department for Energy, Security and Net Zero and their Heat Network, Consumer and Operator survey and the Housing Ombudsman Service (see mini dictionary on the right hand side or below if using a hand held device).
How to complete the survey
Scroll down to the bottom of the page to the Survey tab.
Take a moment to read the introduction to the Heat Network experience survey and to gather any information you may need.
When you are ready to complete the survey, click on the TAKE SURVEY button.
What we will do with the information/what next?
The survey will enable us to compare the results against the standards of consumer protection bodies within the heat network industry.
We may contact individual residents for supporting information if necessary.
Once remedial works are completed and have been in place for a reasonable period of time, we may conduct the survey again. This will enable us to compare results from before and after the work.
How to use the webpage
The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).
Who's listening - contact details for members of the project team
Lifecycle - A timeline tracking progress towards occupation.
FAQs - We will add Frequently Asked Questions if necessary
Mini dictionary - An explanation for less commonly used word, phrases or organisations
Are you unsure how to answer any of the survey questions? Ask us using the Questions tab (next to the Survey tab below).
Languages
The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).
