FAQs (Frequently Asked Questions)

We are not able to compensate for the delay, this includes covering additional costs incurred to re-new mortgages.  Unlike some private developers, as a social housing charity, we do not have a compensation contingency budget. These delays are unforeseen and have additional financial cost to us in order to complete these homes.

We cannot guarantee this. We have provided this estimated month based on the additional documents required and based on the timeline it is taking to require these documents for other similar Southern Housing developments which also require registration.

We still expect buyers to exchange on notice as agreed during your reservation. Exchanging on notice is a legal commitment from both seller & buyer.

Please speak to your solicitor to discuss your options.

Please speak to your mortgage advisor, if you have an expired mortgage offer, or an offer which is due to expire within the next month, please refrain from obtaining a new offer until we can provide our next update. 

Please refrain from handing in your notice until we can be confident with a move in date. To provide you with longer term stability, as a goodwill gesture,  we can provide you with up to 2 months’ notice to complete from when we are able to legally complete

Our next update to you will be when we have taken handover (this is also known as practical completion) from the contractors. We will not be able to provide you with interim updates.

The Government has announced that as of April 2025, the stamp duty land tax thresholds will change. The thresholds will vary based on individual circumstances. There will also be differences in the way buyers have elected to pay stamp duty that will determine whether any stamp duty is paid at the point of purchase. We will not cover any increased costs relating to stamp duty for this reason. 

We advise you to consult with your solicitor for advice on whether your stamp duty cost will increase if there is a delay into April. The advice will depend on your individual circumstances and on how you have elected to pay.  

Upon us taking handover of the homes, we will serve you, via your solicitor, with notice to complete on your purchase.  In line with your sales contract this means you will have 10 working days from the date notice is served to complete the sale and collect your keys to move into your home.  You will need to be prepared for any overlap with your current tenancy, if applicable.

If you are concerned about your current tenancy crossing over, please discuss your specific situation with your Sales Progressor to explore if a potential extension on the notice period is possible.  This will be assessed case by case, based on individual circumstances.