Fount Spring Place

Thank you again for your continued patience with Fount Spring Place.

In our last update, we informed you that we were awaiting the building warranty sign off and documents. This remains the case, and we now expect to take handover in January 2025. Please note: This is the estimated date for construction completion, not when you will be able to occupy your new home. We will then register the building with the Building Safety Regulator, and we are still estimating this to be complete in May 2025. If we can complete the process sooner, we’ll let you know immediately.

We understand that a May occupation may not be ideal for everyone. We currently have apartments available at The Volary, which is complete and ready for immediate occupancy. You can find more details about The Volary here. If you wanted to discuss the option of moving your reservation over to this development please do let us know.

If you have any other queries or wish to discuss your individual circumstances, you can continue to contact your sales progressor, Alisha. You can also contact us by email at sales@southernhousing.org.uk or via this webpage.

The next update will be sent to you by 30 January 2025.

Please see below our latest update outlining progress

Updates from the Construction team

The following activities have taken place since the last update:

• FRA (Fire risk assessment) has successfully signed off all items
• Lift inspection took place week commencing 21st October 2024, the inspections are now complete and signed off for use. The lifts will be maintained monthly.
• All Planning notices have been successfully discharged by Croydon Council.
• We currently await the building warranty sign off and documents.
• As we still await some essential documentation, our development team have advised they expect practical completion by the end of November 2024. Please note, this is an estimated date and is when Southern Housing will receive the building from the contractors, this is not when we are able to serve you notice to complete and occupy.

Given the delay to practical completion, this will also delay the timeline to register this development with the building safety regulators. As such we now are estimating this development may not be ready for you to move into until May 2025. If we can however complete the process sooner, we’ll let you know immediately.

Webpage / engagement platform

You can now use this webpage to ask us questions and read our responses to other people's questions. If you have a question, you do not want published, please contact the team directly, or use the webpage and let us know you'd like us to respond privately, and it will remain hidden. Questions are only published when we respond. The requirements to sign up are minimal but if you have any difficulty, please email us at sales@southernhousing.org.uk

The advantage of the webpage is that it keeps all the information in one place for you to look at in your own time. We’ll add more information as it becomes available and in response to your requests.

The webpage currently contains the following features:

• General information about the development
• Your questions – for you to add questions and read what others have asked
• Updates - contains milestone updates.
• Who’s listening – details of key contacts
• Progress – a timeline of key milestones
• FAQs – Frequently asked questions and our responses.
• Document library – for brochures, archived FAQs etc
• Photos

Next update

The next update will be sent to you by 30 November 2024.

You can contact us by email at sales@southernhousing.org.uk at or by using the webpage ideas feature (scroll down to tabs at bottom of page and choose ‘Ideas’).

Latest update issued 9th August 2024

Thank you for your continued patience regarding Fount Spring Place. We have now had our most recent update.

We had previously been expecting handover from the contractors to Southern Housing to take place in August 2024. This has unfortunately been further delayed to September/October 2024 owing to outstanding works remaining and key essential “handover documents” outstanding too.

In addition to the build delay, after consultation, it has now been confirmed Trigo Apartments must be registered with The Building Safety Regulator (BSR). To provide further context, all new developments which are over 18 meters tall, or 7 storeys must be registered and approved by BSR before we can legally sell and occupy the homes. Whilst Trigo Apartments is neither 7 storeys or 18 meters, Trigo Apartments forms part of a larger development and connects to builds which do meet the criteria, thus requiring the entire development needing to be registered.

The need to register this development was not anticipated when we entered into our agreement with the contractors and as such, much of the required documentation is not readily available and will need to be obtained from third parties. This will add additional delays to you occupying your home beyond October 2024.

At the moment, we cannot provide a definitive timeline for obtaining the additional documentation. What we can do is let you know what actions are, and will be taken in order to obtain the documents.

Step 1 - We must review what documents we have and what documents are yet to be received.

Step 2 - Once we identify what additional documents are required by BSR, we’ll request these from the contractor who will liaise with any third parties to obtain.

Step 3 - Part of obtaining the additional documentation, further inspections will naturally need to take place within the development.

Step 4 - Once we have the full suite of documents which can be requested by BSR, this will be internally reviewed by Southern Housing building safety team

Step 5 - Once our internal building safety team have reviewed and approved the suite of documents, we will then formally submit our registration to BSR.

Step 6 - Once in receipt of our documents, BSR have up to 12 weeks to review, request additional documents and approve.

I’m truly sorry this isn’t the news you were hoping for. We understand your frustration with the delays and can only apologise. Building and fire safety is extremely important to us and with regulations and legislation changing rapidly, we must adhere to the necessary requirements. I would like to reassure you we are doing everything we can to speed up the process.

Given the delay to handover and now the additional steps required to register this development, its important you are aware this is not a quick process and can potentially take several months to complete.

We are now advising this development may not be ready for you to move into until March 2025. If we can however complete the process sooner, we’d love nothing more than to move you in as soon as possible.