Fount Spring Place

Following my last message, I am writing to provide you with today’s scheduled update regarding Fount Spring Place.

The Building Safety Case is currently with our internal safety team for its final stage of review and sign off. So far nothing onerous has been uncovered and they expect to confirm to us by close of business on Monday they have submitted for registration.

Handover of keys from our Construction team to Sales is booked for 18th May, subject to receipt of Building Safety Registration reference.

I will be in touch again by Tuesday 12 May with a further update.

I am contacting you to share the latest progress regarding the handover of Fount Spring Place.

I am very pleased to confirm that we took Practical Completion (PC) of Fount Spring Place from our contractors yesterday. This means the construction phase is now officially closed. The final step before occupation is the Building Safety submission.

We communicated last week that we had submitted the report to our internal building safety team for review as part of our internal assurance process. Following that review, a small amount of additional information was identified as being required before the formal submission can be made to the Building Safety Regulator. We are currently working through these final details and expect to complete this by the end of next week. As a result, the previously communicated dates will move by one week.

We recognise the impact that any further movement in timescales can have on your plans and appreciate your continued patience as we complete this final regulatory step.

I will be in touch with you again by Friday 8 May to confirm the status of the submission.

I am writing to provide an interim update on progress at Fount Spring Place.

I am very pleased to confirm that the lifts have been signed off, certificates received and the case has been submitted to our internal building safety team for approval.

The next step is for our internal building safety team to confirm that the information pack is complete, and they are happy to sign it off so that we can make our submission to the Building Safety Regulator.

Previous timeline:

• Remaining Lift parts were successfully delivered from overseas on Tuesday 14^th April - complete
• Installation works are booked in for Wednesday 15^th April and aim to be completed by close of business 17^th April 2026 - complete
• Our independent consultant is due to return to site on Monday 20^th April 2026 to conduct a final inspection and sign off of the lifts - complete
• Report to be issued for internal reviewed by our building safety team on 24^th April - complete
• Internal team confirm if this is accepted by 1^st May - pending
• Submit to the building safety regulator on 8^th May
• BSR registration confirmation within 2 weeks of submission
• Handover and notice for occupation End-May 2026

We will provide you with a further update on Monday 4^th May to confirm if we are still on track with the above schedule.

We thank you again for your patience.

I am writing to provide an update on the status of the lift works and the subsequent steps toward completion.

Please see the below timeline for works schedule

• Remaing Lift parts were successfully delivered from overseas on Tuesday 14^th April.
• Installation works are booked in for Wednesday 15^th April and aim to be completed by close of business 17^th April 2026.
• Our independent consultant is due to return to site on Monday 20^th April 2026 to conduct a final inspection and sign off of the lifts.
• Report to be issued for internal reviewed by our building safety team on 24^th April.
• Internal team confirm if this is accepted by 1^st May
• Submit to the building safety regulator on 8^th May.
• BSR registration confirmation within 2 weeks of submission.
• Handover and notice for occupation End-May 2026.

I hope this timeline gives you some comfort that we are progressing. We will provide you with a further update on Wednesday 29^th April to confirm if we are on track with the above schedule.

We thank you again for your patience.

I am writing to provide an update on the status of the lift works and the subsequent steps toward completion.

The necessary part for the lift has been ordered; however, due to manufacturing delays, delivery is now expected at the end of next week. We have scheduled the installation for the week commencing 13 April. Providing there are no further logistical delays, we anticipate the lift will be fully installed and signed off by our consultant by 17 April.

Once the lift is operational and signed off our Building Safety Team will conduct a final inspection of the building safety case. Once internally cleared, the documentation will be submitted to the Building Safety Regulator for the final sign-off required for occupation.

We understand how important this timeline is for you. We will provide you with a further progress update on Wednesday 15 April to confirm if we remain on track with the delivery and installation schedule.

Thank you again for your patience.

Thank you for your patience while I waited for more information on progress at Fount Spring Place. The update is as follows:

• Riser cupboard doors – We now have the confirmed programme of works

• Lifts – We are still waiting for timescales for the remaining work

We are actively chasing for a timescale on the remaining works required to the lift. I will be in touch again by Friday 3 April but if the information is received prior to this date, I will contact you straight away.

Good afternoon

I know you were expecting an update from me today regarding the delays, I apologise that I don’t have those final details ready for you just yet.

We are still waiting for the construction team to provide the specific data we need to update you on progress. I completely understand how frustrating this wait is, and I am doing everything I can to get these answers for you.

I will contact you again on Monday 23 March.

Good afternoon,

I’m writing to share the latest progress at Fount Spring Place.

In our previous update, we explained that a few final items were still required before we could submit the Building Safety Registration. Here is where things currently stand:

• Riser cupboard doors – We now have the full cost information and are awaiting the confirmed programme of works.

• Lifts – Independent surveyors, RPS, have advised that the contractor has not yet completed all the necessary actions for the lifts to be signed off. We are waiting for their timescales for the remaining work, which may include ordering additional parts.

• Key Building Information pack – This is now complete.

Because these items are still outstanding, we are not yet able to submit the building for safety registration.

Please be assured that we are working closely with our contractors to bring these final tasks to completion as quickly as possible. We fully recognise how frustrating these delays are and the impact they have on your ability to plan your move. Your patience is genuinely appreciated, and we remain committed to keeping you informed as we move closer to handover and registration.

I will be in touch again by Friday 20 March, or sooner if there are any significant updates before then.

I am emailing with an update on progress at Fount Spring Place.

There were 2 items outstanding before we could proceed with registration as follows:

• Riser cupboard doors – we are expecting the quote and programme for the riser cupboard door replacement works today.
• Lifts

Following the inspection, work took place on site on Thursday 5 March and we await sign off from our independent surveyors, RPS. We expect this will happen next week.

There is one piece of paperwork (Key Building Information) that requires updating to reflect the works we have been completing. We have commissioned our employer’s agent to complete this.

If we can obtain all the above by 13 March, we would expect the building safety submission to be submitted the week after.

Thank you for your continued patience. I will be in touch again as soon as the above information is received but by no later than Friday 13 March.

I’m getting in touch with the latest update on your new home and the remaining work now underway. In our last update we advised that we would be registering for BSR this week, but this has been delayed for the following reasons:

• Riser cupboard doors

This was requested back in early January, but we won’t now be in receipt of all the required information of the contractor’s programme and costs until early next week. Once received, we’ll submit these to our Building Safety Team (BST). Whilst we need the programme prior, the work can safely take place after the building has been registered, so this does not affect the approval timeline.

• Lifts (critical item)

The lifts remain the final major element awaiting sign‑off. Our independent surveyors, RPS, are scheduled to inspect the lifts on Tuesday 17 February. If the inspection goes ahead and no further issues are identified, we expect the contractor to issue the final sign‑offs and updated LOLER (Lifting Operations and Lifting Equipment Regulations) certificates by Wednesday 18 February. If RPS identify any further remedial works, these would typically require around two weeks to complete, followed by a re‑inspection. We will keep you updated immediately if this becomes the case.

We are projecting that the final set of works and documentation will be completed in the first week of March. The BST then requires approximately two weeks to review and submit to the Building Safety Regulator (BSR). This means we are currently expecting occupation to be possible from late March at the earliest. If anything progresses more quickly, we will update you straight away.

We fully recognise the impact this has but do be assured that we are doing everything we can to bring this process to completion as quickly and safely as possible, and we will continue to keep you updated promptly as each step progresses. Thank you again for your patience — it’s fully appreciated, and we are committed to getting you into your new home as soon as we can.