Wharf 21

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Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Wharf 21. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Wharf 21. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenience many buyers are experiencing as you wait to move into your new home.

We've committed to providing buyers with a progress updates by email. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

  • Your questions - here you can ask a question and read what other people have asked.
  • Updates - Read the latest fortnightly update and look back over previous updates.

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

  • Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
  • Key milestones - A timeline of key milestones, tracking progress towards occupation.
  • FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
  • Photos - We'll add the latest photos showing progress on site here.
  • Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about Wharf 21 and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs. 

We aim to provide a more comprehensive response in our next update (see Updates tab). 

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email. 

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Engagement HQ. For more information about how the site is moderated, please read the moderation rules(External link). 

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  • Share We have been told March is when things should be finalized, could we have some more positive information please? I want to know when I can move in & organize accordingly Thank you on Facebook Share We have been told March is when things should be finalized, could we have some more positive information please? I want to know when I can move in & organize accordingly Thank you on Twitter Share We have been told March is when things should be finalized, could we have some more positive information please? I want to know when I can move in & organize accordingly Thank you on Linkedin Email We have been told March is when things should be finalized, could we have some more positive information please? I want to know when I can move in & organize accordingly Thank you link

    We have been told March is when things should be finalized, could we have some more positive information please? I want to know when I can move in & organize accordingly Thank you

    Kelvin asked 8 days ago

    Thank you for your question. We are speaking to our building safety team and putting together an update of where we are with building registration to come out to you within the next few days.  

  • Share Is the expected move in date still March or will it be delayed? Practical completion was due to take place 2 months ago, will there be a two month delay? on Facebook Share Is the expected move in date still March or will it be delayed? Practical completion was due to take place 2 months ago, will there be a two month delay? on Twitter Share Is the expected move in date still March or will it be delayed? Practical completion was due to take place 2 months ago, will there be a two month delay? on Linkedin Email Is the expected move in date still March or will it be delayed? Practical completion was due to take place 2 months ago, will there be a two month delay? link

    Is the expected move in date still March or will it be delayed? Practical completion was due to take place 2 months ago, will there be a two month delay?

    Keir asked 4 days ago

    Thank you for your question. We are speaking to our building safety team and putting together an update of where we are with building registration to come out to you within the next few days.  

  • Share Why is the front of the building going green again on Facebook Share Why is the front of the building going green again on Twitter Share Why is the front of the building going green again on Linkedin Email Why is the front of the building going green again link

    Why is the front of the building going green again

    Christie asked 3 months ago

    Thank you for your question and apologies for the delay in getting back to you on this.  We have checked with the contractor, and they advised that there was a break in the seal of a drainpipe and the leaking water caused the green stain. This has now been fixed, and the contractor will monitor for any further failings in the drainpipes.  I have not been able to attend site to check but we are told that the green marks have been cleaned, we will check this in the New Year when we visit site again.

  • Share My question never got answered on the update last 2 updates? Also you stated we would get emails every 2 weeks but now have to wait over a month for the next update why is this? on Facebook Share My question never got answered on the update last 2 updates? Also you stated we would get emails every 2 weeks but now have to wait over a month for the next update why is this? on Twitter Share My question never got answered on the update last 2 updates? Also you stated we would get emails every 2 weeks but now have to wait over a month for the next update why is this? on Linkedin Email My question never got answered on the update last 2 updates? Also you stated we would get emails every 2 weeks but now have to wait over a month for the next update why is this? link

    My question never got answered on the update last 2 updates? Also you stated we would get emails every 2 weeks but now have to wait over a month for the next update why is this?

    Christie asked about 2 months ago

    Hi Christie

    I answered your last 2 questions publicly, are you unable to see them in this questions section?  I will chase up about the building going green and come back to you with an update on that. 

    We anticipate that the situation will be the same in 2 weeks times and the site will be closing for Christmas, therefore we decided that we would be able to provide you with more of a substantial update in the New Year.  If we do take practical completion before Christmas or if anything does change then we will of course let you know straight away.

  • Share Why can’t we see our property again before lock & leave? I think we should be able to check our properties and that we are happy with them before giving you more money for completion. on Facebook Share Why can’t we see our property again before lock & leave? I think we should be able to check our properties and that we are happy with them before giving you more money for completion. on Twitter Share Why can’t we see our property again before lock & leave? I think we should be able to check our properties and that we are happy with them before giving you more money for completion. on Linkedin Email Why can’t we see our property again before lock & leave? I think we should be able to check our properties and that we are happy with them before giving you more money for completion. link

    Why can’t we see our property again before lock & leave? I think we should be able to check our properties and that we are happy with them before giving you more money for completion.

    Christie asked 3 months ago

    Hi Christie

    Thank you for your question.  Southern Housing have a Quality Control Manager (QCM) who snags the homes in line with the build contract and NHBC guidelines.   As Southern Housing has the contract with HG, it will be our responsibility to complete the snagging and de-snagging with them before we accept handover.  Please be assured we will not take handover of homes until we are satisfied that HG has met the required standards.  

    When you move in, you will have a defect liability period that will enable you to report any faults you identify, and you will receive a Home User Guide which gives details about the defect liability period.  

    We will arrange a viewing for buyers to visit their homes after we have taken handover from our construction team. This visit will be an opportunity to see the home again before you instruct your solicitor to set your completion date.  

Page last updated: 24 Jan 2025, 01:06 PM