Social Tenants Access to Information Requirements (STAIRs)

Welcome to the STAIRs Survey

The government has introduced a new standard called Social Tenants Access to Information Requirements (STAIRs). This is designed to make it easier for you to access important information about your home, your landlord, and the services you receive.

Why is this happening?

Events like the Grenfell Tower fire and the death of Awaab Ishak showed that residents were not always given the information they needed to challenge unsafe or poor housing conditions. STAIRs aims to change that by increasing transparency and giving you the tools to hold landlords to account.

What does this mean for you?

By October 2026, we will publish key information about how we run our services
From April 2027, you will have a legal right to request information about how we manage your home and services.

This survey is about how easy it is for you to find and understand information about Southern Housing as an organisation (not your personal data). Your feedback will help us make this process clearer and more useful for you.

Please take a few minutes to share your views. Your input will shape how we prepare for STAIRs and improve the way we communicate with you.

Please complete this survey by XXXXXX

Please note

These questions are about accessing information about Southern Housing as an organisation, not your own personal information. Your own personal information would likely be covered via a Subject Access Request (SAR)

How familiar are you with the STAIRs requirements?

* required

Very familiar

Quite familiar

Not very familiar

Not very familiar at all

How confident do you feel about understanding what STAIRs will mean for you and your home?

* required

Very confident

Quite confident

Not very confident

Not confident at all

When you need information from Southern Housing about how we're managing your home, how confident are you that you can access it?

* required

Very confident

Quite confident

Not very confident

Not confident at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

* required

Repairs and maintenance

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

* required

Complaints

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

* required

How decisions are made

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

* required

How money is spent

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

Building safety & compliance

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

How easy is it for you to find information about the following:

Please rate each of the following subsections on how easy it is to find information about each topic, using the scoring system below.

1 – Very easy 2 – Quite easy 3 – Not very easy 4 – Not easy at all

Policies & Procedures

1 - Very easy

2 - Quite easy

3 - Not very easy

4 - Not easy at all

10.

When we share information with you, how easy is it to understand?

Very easy

Quite easy

Not very easy

Hard to understand

11.

What would make our information clearer or easier for you to understand?

* required

Maximum 20,000 characters

0/20,000

We're looking for any ideas that will help our residents to understand the information we send them.

12.

What are the three most important things you would like to know about how we’re looking after your home and the services we provide to you?

* required

Maximum 20,000 characters

0/20,000

13.

How aware are you of the reasons why a request for information under STAIRs may be refused?

* required

Very aware

Quite aware

Not very aware

Not aware at all

14.

Would you be interested in joining a virtual workshop where we explain STAIRs in more detail and answer questions?

* required

Yes

Prize Draw

15.

To thank you for your time, you can choose to enter our prize draw for a £50 e‑voucher. Would you like to be included?

* required

Yes include me in the prize draw

No do not include me in the prize draw

If you select yes, please ensure you complete your email address in the next box to be entered

16.

If you selected yes, please provide your email below

17.

When the new rules begin in April 2027, how likely do you think you are to request information from us?

* required

Very likely

Quite likely

Not very likely

Not likely at all

18.

What is your age?

18-24

25-29

30-34

35-39

40-44

50-54

55-59

60-64

65-69

70-74

75-79

80-84

85+

19.

What was your legal sex at birth:

Male

Female

Prefer not to say

Your details

20.

What best describes your ethnicity:

Select option