STAIRs Policy

Share STAIRs Policy on Facebook Share STAIRs Policy on X (formerly Twitter) Share STAIRs Policy on Linkedin Email STAIRs Policy link

Consultation Closed


Thank you to everyone who took part in this consultation.

We have received your feedback and used it to help shape our policy. Click here to view our "You Said, We Did" document and see how your feedback has influenced the final policy.


Project Overview

The Government is introducing STAIRs (Social Tenant Access to Information Requirements), which will give social housing residents greater access to information about how landlords manage their homes and services.

Following feedback gathered through our survey and resident workshop, we developed a draft Social Tenants Access to Information Requests (STAIRs) Policy and invited residents to share their views.

Prize Draw

Thank you to all residents who completed the optional prize draw section of the survey. The prize draw has now closed.

What You Can Find on This Page

  • Documents: View the draft policy
  • Survey: The survey is now closed
  • Who's Listening: Find out which Southern Housing teams were involved.

Your feedback has been invaluable in helping us ensure the policy is clear, accessible and meets residents' needs. Thank you for helping us shape the final policy.

Consultation Closed


Thank you to everyone who took part in this consultation.

We have received your feedback and used it to help shape our policy. Click here to view our "You Said, We Did" document and see how your feedback has influenced the final policy.


Project Overview

The Government is introducing STAIRs (Social Tenant Access to Information Requirements), which will give social housing residents greater access to information about how landlords manage their homes and services.

Following feedback gathered through our survey and resident workshop, we developed a draft Social Tenants Access to Information Requests (STAIRs) Policy and invited residents to share their views.

Prize Draw

Thank you to all residents who completed the optional prize draw section of the survey. The prize draw has now closed.

What You Can Find on This Page

  • Documents: View the draft policy
  • Survey: The survey is now closed
  • Who's Listening: Find out which Southern Housing teams were involved.

Your feedback has been invaluable in helping us ensure the policy is clear, accessible and meets residents' needs. Thank you for helping us shape the final policy.

Page last updated: 03 Sep 2026, 09:40 AM