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Help Shape the Future of Your Online Account
We’d love to hear your views on the Online Account and how we can make it even better.
Since launching in June 2025, many of you have used the Online Account while we’ve continued improving the system and resolving early issues. Now we want to hear directly from you about your experience.
By completing this short survey, you’ll help us:
Make the Online Account easier to use
Understand what’s working well and what needs updating
Prioritise changes that matter most to you.
Your feedback will directly influence our next round of improvements.
We’ll also keep you updated through a “You Said, We Did/Are Doing” summary so you can see how your input is shaping the Online Account.
Take Part
Share your experience by completing the survey. Clickhere to access the survey, or find it under “Important Links” on the right-hand side. Please complete the survey by: Thursday 30 April 2026
As a thank you for completing this survey, we are offering residents the chance to win a £50 voucher. The prize draw will be completed on Friday 8 May 2026.
What You’ll Find on This Page
Survey – Tell us about your experience using the Online Account
Who’s Listening – See which Southern Housing teams are involved
Key Dates – Find the project timeline and when to expect updates and outcomes.
We’d love to hear your views on the Online Account and how we can make it even better.
Since launching in June 2025, many of you have used the Online Account while we’ve continued improving the system and resolving early issues. Now we want to hear directly from you about your experience.
By completing this short survey, you’ll help us:
Make the Online Account easier to use
Understand what’s working well and what needs updating
Prioritise changes that matter most to you.
Your feedback will directly influence our next round of improvements.
We’ll also keep you updated through a “You Said, We Did/Are Doing” summary so you can see how your input is shaping the Online Account.
Take Part
Share your experience by completing the survey. Clickhere to access the survey, or find it under “Important Links” on the right-hand side. Please complete the survey by: Thursday 30 April 2026
As a thank you for completing this survey, we are offering residents the chance to win a £50 voucher. The prize draw will be completed on Friday 8 May 2026.
What You’ll Find on This Page
Survey – Tell us about your experience using the Online Account
Who’s Listening – See which Southern Housing teams are involved
Key Dates – Find the project timeline and when to expect updates and outcomes.
Share Project Update: Survey now closed on FacebookShare Project Update: Survey now closed on TwitterShare Project Update: Survey now closed on LinkedinEmail Project Update: Survey now closed link
Thank you to everyone who took part in our recent engagement on shaping the future of the Online Account. The survey is now closed with 478 responses received.
We are reviewing all the feedback you kindly shared. Your insights are invaluable and will help shape how we keep residents better informed about their reported repairs.
A full project report will be shared on this page soon, so please keep an eye out for our You Said, We Did updates.
Prize Draw
The prize draw will take place on Friday 8 May 2026 and the resident who wins the £50 voucher prize will be contacted.
Thank you to everyone who took part in our recent engagement on shaping the future of the Online Account. The survey is now closed with 478 responses received.
We are reviewing all the feedback you kindly shared. Your insights are invaluable and will help shape how we keep residents better informed about their reported repairs.
A full project report will be shared on this page soon, so please keep an eye out for our You Said, We Did updates.
Prize Draw
The prize draw will take place on Friday 8 May 2026 and the resident who wins the £50 voucher prize will be contacted.
