Online Account Engagement

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Help Shape the Future of Your Online Account

We’d love to hear your views on the Online Account and how we can make it even better.

Since launching in June 2025, many of you have used the Online Account while we’ve continued improving the system and resolving early issues. Now we want to hear directly from you about your experience.

By completing this short survey, you’ll help us:

  • Make the Online Account easier to use
  • Understand what’s working well and what needs updating
  • Prioritise changes that matter most to you.

Your feedback will directly influence our next round of improvements.

We’ll also keep you updated through a “You Said, We Did/Are Doing” summary so you can see how your input is shaping the Online Account.

What You’ll Find on This Page

  • Documents - You said, we did / are doing summary
  • Who’s Listening – See which Southern Housing teams are involved
  • Key Dates – Find the project timeline and when to expect updates and outcomes.

If you need any support using this engagement platform, please contact us at residentengagement@southernhousing.org.uk

Help Shape the Future of Your Online Account

We’d love to hear your views on the Online Account and how we can make it even better.

Since launching in June 2025, many of you have used the Online Account while we’ve continued improving the system and resolving early issues. Now we want to hear directly from you about your experience.

By completing this short survey, you’ll help us:

  • Make the Online Account easier to use
  • Understand what’s working well and what needs updating
  • Prioritise changes that matter most to you.

Your feedback will directly influence our next round of improvements.

We’ll also keep you updated through a “You Said, We Did/Are Doing” summary so you can see how your input is shaping the Online Account.

What You’ll Find on This Page

  • Documents - You said, we did / are doing summary
  • Who’s Listening – See which Southern Housing teams are involved
  • Key Dates – Find the project timeline and when to expect updates and outcomes.

If you need any support using this engagement platform, please contact us at residentengagement@southernhousing.org.uk

  • Update July 2026 - You said, we did / are doing

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    We've published our You Said, We Did summary, which explains the key themes from the survey and the actions we are taking in response.

    Click here to see the 'You said, we did / doing' summary

    We'll be sharing further updates on this work and the changes we're making.

    Thank you to all 478 residents who took part and shared feedback. Your feedback is helping us make meaningful improvements to our services and the way we communicate with residents.



    We've published our You Said, We Did summary, which explains the key themes from the survey and the actions we are taking in response.

    Click here to see the 'You said, we did / doing' summary

    We'll be sharing further updates on this work and the changes we're making.

    Thank you to all 478 residents who took part and shared feedback. Your feedback is helping us make meaningful improvements to our services and the way we communicate with residents.


  • Project Update: Survey now closed

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    Thank you to everyone who took part in our recent engagement on shaping the future of the Online Account. The survey is now closed with 478 responses received.

    We are reviewing all the feedback you kindly shared. Your insights are invaluable and will help shape how we keep residents better informed about their reported repairs.

    A full project report will be shared on this page soon, so please keep an eye out for our You Said, We Did updates.

    Prize Draw

    The prize draw will take place on Friday 8 May 2026 and the resident who wins the £50 voucher prize will be contacted.


    July 2026 Update

    We are currently turning what you told us into a clear action plan to improve how residents receive updates about reported repairs through the Online Account. This includes identifying the changes that will make the biggest difference, prioritising improvements and agreeing how these will be delivered.

    Your feedback has given us valuable insight into what is working well and where communication can be clearer, more timely and more useful. We are committed to using what you've told us to shape future improvements.

    We're now finalising our findings and recommendations. A full project report, together with our action plan and a You Said, We Did summary, will be shared on this page.

    Thank you again for helping us improve our services.

    Thank you to everyone who took part in our recent engagement on shaping the future of the Online Account. The survey is now closed with 478 responses received.

    We are reviewing all the feedback you kindly shared. Your insights are invaluable and will help shape how we keep residents better informed about their reported repairs.

    A full project report will be shared on this page soon, so please keep an eye out for our You Said, We Did updates.

    Prize Draw

    The prize draw will take place on Friday 8 May 2026 and the resident who wins the £50 voucher prize will be contacted.


    July 2026 Update

    We are currently turning what you told us into a clear action plan to improve how residents receive updates about reported repairs through the Online Account. This includes identifying the changes that will make the biggest difference, prioritising improvements and agreeing how these will be delivered.

    Your feedback has given us valuable insight into what is working well and where communication can be clearer, more timely and more useful. We are committed to using what you've told us to shape future improvements.

    We're now finalising our findings and recommendations. A full project report, together with our action plan and a You Said, We Did summary, will be shared on this page.

    Thank you again for helping us improve our services.

Page last updated: 17 Jul 2026, 03:07 PM