New Kent Road

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Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at New Kent Road. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at New Kent Road. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenience many buyers are experiencing as you wait to move into your new home.

We've committed to providing buyers with a progress update by email. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

  • Your questions - here you can ask a question and read what other people have asked.
  • Updates - Read the latest fortnightly update and look back over previous updates

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

  • Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
  • Key milestones - A timeline of key milestones, tracking progress towards occupation.
  • FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
  • Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us.
  • Photos - We'll add the latest photos showing progress on site here.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about New Kent Row and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs. 

We aim to provide a more comprehensive response in our next update (see Updates tab). 

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email. 

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Engagement HQ. For more information about how the site is moderated, please read the moderation rules(External link). 

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  • Share Will the graffiti on the outside wall (New Kent Road) be painted over? on Facebook Share Will the graffiti on the outside wall (New Kent Road) be painted over? on Twitter Share Will the graffiti on the outside wall (New Kent Road) be painted over? on Linkedin Email Will the graffiti on the outside wall (New Kent Road) be painted over? link

    Will the graffiti on the outside wall (New Kent Road) be painted over?

    WM asked 10 days ago

    Thank you for your question.  Could you email me and tell me where the graffiti is as we're not aware of it.  If it is on a wall that is within our demise then we will arrange for our estate services team to have it removed.  lisa.strudwick@southernhousing.org.uk

  • Share How long does the internal handover between your construction and sales team normally take? on Facebook Share How long does the internal handover between your construction and sales team normally take? on Twitter Share How long does the internal handover between your construction and sales team normally take? on Linkedin Email How long does the internal handover between your construction and sales team normally take? link

    How long does the internal handover between your construction and sales team normally take?

    kb asked 10 days ago

    Thank you for your question, we are expecting internal handover to take place tomorrow (Thursday 5 June) and expect to be in a position to serve notice via solicitors on Friday 6 June.

  • Share Hi! If our own full snagging can't be done before completion, and cosmetic items need noting at handover to be covered: How can we best arrange for a professional snagging inspection so any defects they find (especially cosmetic ones that need noting at handover) are logged and addressed by HG Construction? Thanks! on Facebook Share Hi! If our own full snagging can't be done before completion, and cosmetic items need noting at handover to be covered: How can we best arrange for a professional snagging inspection so any defects they find (especially cosmetic ones that need noting at handover) are logged and addressed by HG Construction? Thanks! on Twitter Share Hi! If our own full snagging can't be done before completion, and cosmetic items need noting at handover to be covered: How can we best arrange for a professional snagging inspection so any defects they find (especially cosmetic ones that need noting at handover) are logged and addressed by HG Construction? Thanks! on Linkedin Email Hi! If our own full snagging can't be done before completion, and cosmetic items need noting at handover to be covered: How can we best arrange for a professional snagging inspection so any defects they find (especially cosmetic ones that need noting at handover) are logged and addressed by HG Construction? Thanks! link

    Hi! If our own full snagging can't be done before completion, and cosmetic items need noting at handover to be covered: How can we best arrange for a professional snagging inspection so any defects they find (especially cosmetic ones that need noting at handover) are logged and addressed by HG Construction? Thanks!

    CC asked 24 days ago

    Thank you for your question.  We do not accept snagging reports, the homes have been inspected by Southern Housing’s Quality Control Manager before we took handover. Details of how and who to report defects to, will be made available to you upon completion and discussed during on the day of completion.

  • Share Why are the questions not being updated/shared on the website anymore? on Facebook Share Why are the questions not being updated/shared on the website anymore? on Twitter Share Why are the questions not being updated/shared on the website anymore? on Linkedin Email Why are the questions not being updated/shared on the website anymore? link

    Why are the questions not being updated/shared on the website anymore?

    kb asked 26 days ago

    Thank you for your question.  I've just responded to a previous questions, all other questions were answered in the update.


  • Share Can we be provided with a copy of the snagging report and work done to remedy please? on Facebook Share Can we be provided with a copy of the snagging report and work done to remedy please? on Twitter Share Can we be provided with a copy of the snagging report and work done to remedy please? on Linkedin Email Can we be provided with a copy of the snagging report and work done to remedy please? link

    Can we be provided with a copy of the snagging report and work done to remedy please?

    kb asked 26 days ago

    Thank you for your question.  

    You will be provided with a copy of any outstanding items that are to be picked up under the defects liability period upon handover.   We can provide a copy of your snagging/de-snagging report upon request.   This will not demonstrate what work was undertaken it will only identify what was picked up and closed out, we use the NHBC guidelines for tolerance.   If you would like a copy of the report, please request this via your sales progressor.

  • Share Please can you provide updates more frequently given how close you claim to be to practical completion on Facebook Share Please can you provide updates more frequently given how close you claim to be to practical completion on Twitter Share Please can you provide updates more frequently given how close you claim to be to practical completion on Linkedin Email Please can you provide updates more frequently given how close you claim to be to practical completion link

    Please can you provide updates more frequently given how close you claim to be to practical completion

    Will Mundy asked about 2 months ago

    Thank you for your question, our commitment to provide regular updates remains unchanged, should anything significant take place between planned updates will inform everyone immediately.

  • Share Hi, as we have not had any updates for over two weeks now, should we assume that no milestones have been hit and we are therefore two weeks further delayed? As mentioned in another question, we would really appreciate more frequent updates as, with the current plan of only communicating when milestones are hit or every 4 weeks, we can only assume that the lack of any updates means further and further delays have been incurred. on Facebook Share Hi, as we have not had any updates for over two weeks now, should we assume that no milestones have been hit and we are therefore two weeks further delayed? As mentioned in another question, we would really appreciate more frequent updates as, with the current plan of only communicating when milestones are hit or every 4 weeks, we can only assume that the lack of any updates means further and further delays have been incurred. on Twitter Share Hi, as we have not had any updates for over two weeks now, should we assume that no milestones have been hit and we are therefore two weeks further delayed? As mentioned in another question, we would really appreciate more frequent updates as, with the current plan of only communicating when milestones are hit or every 4 weeks, we can only assume that the lack of any updates means further and further delays have been incurred. on Linkedin Email Hi, as we have not had any updates for over two weeks now, should we assume that no milestones have been hit and we are therefore two weeks further delayed? As mentioned in another question, we would really appreciate more frequent updates as, with the current plan of only communicating when milestones are hit or every 4 weeks, we can only assume that the lack of any updates means further and further delays have been incurred. link

    Hi, as we have not had any updates for over two weeks now, should we assume that no milestones have been hit and we are therefore two weeks further delayed? As mentioned in another question, we would really appreciate more frequent updates as, with the current plan of only communicating when milestones are hit or every 4 weeks, we can only assume that the lack of any updates means further and further delays have been incurred.

    KOD asked 2 months ago

    Thank you for your question, our commitment to provide regular updates remains unchanged, should anything significant take place between planned updates will inform everyone immediately.

  • Share Very simple question: Are you still expecting the move-in date as of May 2025 as of today or not? Continued lack of progress raises significant concerns. It is now nearly mid-April, and we have seen no advancements from your side. We are left with the impression that further delays are inevitable—delays which seem you are withholding from us, forcing us into an unnecessary and stressful waiting period until the 25th of April. If this is the case, we expect transparency now, rather than another last-minute apology and explanation on the 25th, acknowledging yet another failure. on Facebook Share Very simple question: Are you still expecting the move-in date as of May 2025 as of today or not? Continued lack of progress raises significant concerns. It is now nearly mid-April, and we have seen no advancements from your side. We are left with the impression that further delays are inevitable—delays which seem you are withholding from us, forcing us into an unnecessary and stressful waiting period until the 25th of April. If this is the case, we expect transparency now, rather than another last-minute apology and explanation on the 25th, acknowledging yet another failure. on Twitter Share Very simple question: Are you still expecting the move-in date as of May 2025 as of today or not? Continued lack of progress raises significant concerns. It is now nearly mid-April, and we have seen no advancements from your side. We are left with the impression that further delays are inevitable—delays which seem you are withholding from us, forcing us into an unnecessary and stressful waiting period until the 25th of April. If this is the case, we expect transparency now, rather than another last-minute apology and explanation on the 25th, acknowledging yet another failure. on Linkedin Email Very simple question: Are you still expecting the move-in date as of May 2025 as of today or not? Continued lack of progress raises significant concerns. It is now nearly mid-April, and we have seen no advancements from your side. We are left with the impression that further delays are inevitable—delays which seem you are withholding from us, forcing us into an unnecessary and stressful waiting period until the 25th of April. If this is the case, we expect transparency now, rather than another last-minute apology and explanation on the 25th, acknowledging yet another failure. link

    Very simple question: Are you still expecting the move-in date as of May 2025 as of today or not? Continued lack of progress raises significant concerns. It is now nearly mid-April, and we have seen no advancements from your side. We are left with the impression that further delays are inevitable—delays which seem you are withholding from us, forcing us into an unnecessary and stressful waiting period until the 25th of April. If this is the case, we expect transparency now, rather than another last-minute apology and explanation on the 25th, acknowledging yet another failure.

    GA asked 2 months ago

    Thank you for your question.  With the information we have now, we are still expecting occupations in May.  We will provide another update on 25 April, however should we take PC sooner, we will inform you immediately.  It is not in our interest to delay practical completion and registration of these buildings any longer than is absolutely necessary.  

  • Share Why were washing machines taken into the properties only 2 days ago if you were so close to the Practical Completion and as we were told you were only waiting for the last few documents and the curtains? Should it take more than 2 weeks a fitted curtains to be commissioned and inspected? Are we now again waiting until the 25th of April to hear another delay from you? The way we are "played" by you for the past couple of months is simply unacceptable!! We are not being told the truth. on Facebook Share Why were washing machines taken into the properties only 2 days ago if you were so close to the Practical Completion and as we were told you were only waiting for the last few documents and the curtains? Should it take more than 2 weeks a fitted curtains to be commissioned and inspected? Are we now again waiting until the 25th of April to hear another delay from you? The way we are "played" by you for the past couple of months is simply unacceptable!! We are not being told the truth. on Twitter Share Why were washing machines taken into the properties only 2 days ago if you were so close to the Practical Completion and as we were told you were only waiting for the last few documents and the curtains? Should it take more than 2 weeks a fitted curtains to be commissioned and inspected? Are we now again waiting until the 25th of April to hear another delay from you? The way we are "played" by you for the past couple of months is simply unacceptable!! We are not being told the truth. on Linkedin Email Why were washing machines taken into the properties only 2 days ago if you were so close to the Practical Completion and as we were told you were only waiting for the last few documents and the curtains? Should it take more than 2 weeks a fitted curtains to be commissioned and inspected? Are we now again waiting until the 25th of April to hear another delay from you? The way we are "played" by you for the past couple of months is simply unacceptable!! We are not being told the truth. link

    Why were washing machines taken into the properties only 2 days ago if you were so close to the Practical Completion and as we were told you were only waiting for the last few documents and the curtains? Should it take more than 2 weeks a fitted curtains to be commissioned and inspected? Are we now again waiting until the 25th of April to hear another delay from you? The way we are "played" by you for the past couple of months is simply unacceptable!! We are not being told the truth.

    TK asked 2 months ago

    Thank you for your question.  The washing machines are for the open market sales properties and have nothing to do with the shared ownership block.  There is absolutely no benefit in us not keeping you informed and all information we provide is in good faith.  It is in our interest to practically complete and register these buildings as soon as possible so that we can complete on the sales.

  • Share Hello all, We all understand that all developments are different and have different conditions (then timeline can change). I have also given a call to the BSR Department and currently they can have a new building registered in a period of 20 days approx. (so makes sense to me your example). Therefore following this: • Curtain: has this been commissioned? No • Final inspection: Have them been taken place? No • Have we obtained all certificates? No • Have we received the final documents for the BSR? No • Have you completed the BSR registration form? No • Have we obtained the Practical completion? No • If we have obtained the Practical completion, can we see our apartments? As per the information that you have provided and considering the exact time with the previous development (to make an estimation date): Warf21 Us (going well) Real time Final inspections ?? We don't have it BSR reception of documentation ?? We don't have it Practical completion 15/01/2025 30/04/2025 We don't have it BSR Registration 21/02/2025 06/06/2025 We don't have it Notice to occupy 13/03/2025 26/06/2025 ?? Occupation 18/03/2025 03/07/2025 ?? I have considered 30/04/2025 as date to obtain the PC, but we are still pending of the final inspections, and you still don’t have any update of the curtain… Conclusion… Moving date: July… or August… Please clarify if really there is a possibility that we can be moving in May, as you keep saying that we can occupy the building between April and May, however a practical example shows that once practical completion is obtained, the time to occupy a property is 2 months, not considering if the BSR documentation was ready… Thanks, on Facebook Share Hello all, We all understand that all developments are different and have different conditions (then timeline can change). I have also given a call to the BSR Department and currently they can have a new building registered in a period of 20 days approx. (so makes sense to me your example). Therefore following this: • Curtain: has this been commissioned? No • Final inspection: Have them been taken place? No • Have we obtained all certificates? No • Have we received the final documents for the BSR? No • Have you completed the BSR registration form? No • Have we obtained the Practical completion? No • If we have obtained the Practical completion, can we see our apartments? As per the information that you have provided and considering the exact time with the previous development (to make an estimation date): Warf21 Us (going well) Real time Final inspections ?? We don't have it BSR reception of documentation ?? We don't have it Practical completion 15/01/2025 30/04/2025 We don't have it BSR Registration 21/02/2025 06/06/2025 We don't have it Notice to occupy 13/03/2025 26/06/2025 ?? Occupation 18/03/2025 03/07/2025 ?? I have considered 30/04/2025 as date to obtain the PC, but we are still pending of the final inspections, and you still don’t have any update of the curtain… Conclusion… Moving date: July… or August… Please clarify if really there is a possibility that we can be moving in May, as you keep saying that we can occupy the building between April and May, however a practical example shows that once practical completion is obtained, the time to occupy a property is 2 months, not considering if the BSR documentation was ready… Thanks, on Twitter Share Hello all, We all understand that all developments are different and have different conditions (then timeline can change). I have also given a call to the BSR Department and currently they can have a new building registered in a period of 20 days approx. (so makes sense to me your example). Therefore following this: • Curtain: has this been commissioned? No • Final inspection: Have them been taken place? No • Have we obtained all certificates? No • Have we received the final documents for the BSR? No • Have you completed the BSR registration form? No • Have we obtained the Practical completion? No • If we have obtained the Practical completion, can we see our apartments? As per the information that you have provided and considering the exact time with the previous development (to make an estimation date): Warf21 Us (going well) Real time Final inspections ?? We don't have it BSR reception of documentation ?? We don't have it Practical completion 15/01/2025 30/04/2025 We don't have it BSR Registration 21/02/2025 06/06/2025 We don't have it Notice to occupy 13/03/2025 26/06/2025 ?? Occupation 18/03/2025 03/07/2025 ?? I have considered 30/04/2025 as date to obtain the PC, but we are still pending of the final inspections, and you still don’t have any update of the curtain… Conclusion… Moving date: July… or August… Please clarify if really there is a possibility that we can be moving in May, as you keep saying that we can occupy the building between April and May, however a practical example shows that once practical completion is obtained, the time to occupy a property is 2 months, not considering if the BSR documentation was ready… Thanks, on Linkedin Email Hello all, We all understand that all developments are different and have different conditions (then timeline can change). I have also given a call to the BSR Department and currently they can have a new building registered in a period of 20 days approx. (so makes sense to me your example). Therefore following this: • Curtain: has this been commissioned? No • Final inspection: Have them been taken place? No • Have we obtained all certificates? No • Have we received the final documents for the BSR? No • Have you completed the BSR registration form? No • Have we obtained the Practical completion? No • If we have obtained the Practical completion, can we see our apartments? As per the information that you have provided and considering the exact time with the previous development (to make an estimation date): Warf21 Us (going well) Real time Final inspections ?? We don't have it BSR reception of documentation ?? We don't have it Practical completion 15/01/2025 30/04/2025 We don't have it BSR Registration 21/02/2025 06/06/2025 We don't have it Notice to occupy 13/03/2025 26/06/2025 ?? Occupation 18/03/2025 03/07/2025 ?? I have considered 30/04/2025 as date to obtain the PC, but we are still pending of the final inspections, and you still don’t have any update of the curtain… Conclusion… Moving date: July… or August… Please clarify if really there is a possibility that we can be moving in May, as you keep saying that we can occupy the building between April and May, however a practical example shows that once practical completion is obtained, the time to occupy a property is 2 months, not considering if the BSR documentation was ready… Thanks, link

    Hello all, We all understand that all developments are different and have different conditions (then timeline can change). I have also given a call to the BSR Department and currently they can have a new building registered in a period of 20 days approx. (so makes sense to me your example). Therefore following this: • Curtain: has this been commissioned? No • Final inspection: Have them been taken place? No • Have we obtained all certificates? No • Have we received the final documents for the BSR? No • Have you completed the BSR registration form? No • Have we obtained the Practical completion? No • If we have obtained the Practical completion, can we see our apartments? As per the information that you have provided and considering the exact time with the previous development (to make an estimation date): Warf21 Us (going well) Real time Final inspections ?? We don't have it BSR reception of documentation ?? We don't have it Practical completion 15/01/2025 30/04/2025 We don't have it BSR Registration 21/02/2025 06/06/2025 We don't have it Notice to occupy 13/03/2025 26/06/2025 ?? Occupation 18/03/2025 03/07/2025 ?? I have considered 30/04/2025 as date to obtain the PC, but we are still pending of the final inspections, and you still don’t have any update of the curtain… Conclusion… Moving date: July… or August… Please clarify if really there is a possibility that we can be moving in May, as you keep saying that we can occupy the building between April and May, however a practical example shows that once practical completion is obtained, the time to occupy a property is 2 months, not considering if the BSR documentation was ready… Thanks,

    Cristina Alarcon asked 2 months ago

    Thank you for your question.  We will provide an update on the timeline and outstanding items in our next update on 25 April.  If anything changes before that date, we will be in touch. 

Page last updated: 04 Jun 2025, 02:20 PM