New Kent Road

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Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at New Kent Road. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at New Kent Road. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenience many buyers are experiencing as you wait to move into your new home.

We've committed to providing buyers with a progress update by email. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

  • Your questions - here you can ask a question and read what other people have asked.
  • Updates - Read the latest fortnightly update and look back over previous updates

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

  • Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
  • Key milestones - A timeline of key milestones, tracking progress towards occupation.
  • FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
  • Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us.
  • Photos - We'll add the latest photos showing progress on site here.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about New Kent Row and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs. 

We aim to provide a more comprehensive response in our next update (see Updates tab). 

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email. 

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Engagement HQ. For more information about how the site is moderated, please read the moderation rules(External link). 

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  • Share I have a question about staircasing. The key information about shared ownership document provided says 10% is the minimum share you can buy as per the 'Standard Model Shared Ownership'. However, the summary of costs document refers to purchasing 1% or 5% shares, which is a feature of the 'New Model Shared Ownership'. Please can you confirm which model of shared ownership these properties are being sold under and what is the minimum share you can buy to staircase. Many thanks. on Facebook Share I have a question about staircasing. The key information about shared ownership document provided says 10% is the minimum share you can buy as per the 'Standard Model Shared Ownership'. However, the summary of costs document refers to purchasing 1% or 5% shares, which is a feature of the 'New Model Shared Ownership'. Please can you confirm which model of shared ownership these properties are being sold under and what is the minimum share you can buy to staircase. Many thanks. on Twitter Share I have a question about staircasing. The key information about shared ownership document provided says 10% is the minimum share you can buy as per the 'Standard Model Shared Ownership'. However, the summary of costs document refers to purchasing 1% or 5% shares, which is a feature of the 'New Model Shared Ownership'. Please can you confirm which model of shared ownership these properties are being sold under and what is the minimum share you can buy to staircase. Many thanks. on Linkedin Email I have a question about staircasing. The key information about shared ownership document provided says 10% is the minimum share you can buy as per the 'Standard Model Shared Ownership'. However, the summary of costs document refers to purchasing 1% or 5% shares, which is a feature of the 'New Model Shared Ownership'. Please can you confirm which model of shared ownership these properties are being sold under and what is the minimum share you can buy to staircase. Many thanks. link

    I have a question about staircasing. The key information about shared ownership document provided says 10% is the minimum share you can buy as per the 'Standard Model Shared Ownership'. However, the summary of costs document refers to purchasing 1% or 5% shares, which is a feature of the 'New Model Shared Ownership'. Please can you confirm which model of shared ownership these properties are being sold under and what is the minimum share you can buy to staircase. Many thanks.

    RERSE1 asked 5 days ago

    Thank you for your question.  I can confirm the properties are using the standard model shared ownership lease that allows for minimum 10% staircasing.  We will amend the summary of costs documents and re-issue this to you.

  • Share Hello everyone, and Happy Moving In Year! 🎉 I’m excited to have my cup of tea in my new home soon... "soon," based on the latest update, seems to mean: -Practical Completion is expected by the end of January. -After that, once the BSR is submitted, the process takes an additional 3-4 months. So the earliest moving date should be around 1st of May to 1st of June. Am I on the right track, or is there anything I might have missed? Looking forward to clarification! Best regards, Max on Facebook Share Hello everyone, and Happy Moving In Year! 🎉 I’m excited to have my cup of tea in my new home soon... "soon," based on the latest update, seems to mean: -Practical Completion is expected by the end of January. -After that, once the BSR is submitted, the process takes an additional 3-4 months. So the earliest moving date should be around 1st of May to 1st of June. Am I on the right track, or is there anything I might have missed? Looking forward to clarification! Best regards, Max on Twitter Share Hello everyone, and Happy Moving In Year! 🎉 I’m excited to have my cup of tea in my new home soon... "soon," based on the latest update, seems to mean: -Practical Completion is expected by the end of January. -After that, once the BSR is submitted, the process takes an additional 3-4 months. So the earliest moving date should be around 1st of May to 1st of June. Am I on the right track, or is there anything I might have missed? Looking forward to clarification! Best regards, Max on Linkedin Email Hello everyone, and Happy Moving In Year! 🎉 I’m excited to have my cup of tea in my new home soon... "soon," based on the latest update, seems to mean: -Practical Completion is expected by the end of January. -After that, once the BSR is submitted, the process takes an additional 3-4 months. So the earliest moving date should be around 1st of May to 1st of June. Am I on the right track, or is there anything I might have missed? Looking forward to clarification! Best regards, Max link

    Hello everyone, and Happy Moving In Year! 🎉 I’m excited to have my cup of tea in my new home soon... "soon," based on the latest update, seems to mean: -Practical Completion is expected by the end of January. -After that, once the BSR is submitted, the process takes an additional 3-4 months. So the earliest moving date should be around 1st of May to 1st of June. Am I on the right track, or is there anything I might have missed? Looking forward to clarification! Best regards, Max

    Max asked 8 days ago

    Thank you for your question.  We are speaking to our building safety team and putting together an update of where we are with building registration to come out to you within the next few days.  

  • Share BSR suggests that new applications can take 12 to 18 weeks currently, also, there are significant delays in the registrations at the moment, according to the latest information. You were aware that BSR registration was required in June 2024, I assume. All these put a lot of stress and pressure on us as buyers. Buying property with impression to move in September 2024 as told by your agents and it being delayed until not know date.. How are you still anticipating the move-in date in March 2024 when you are not even stating when the BSR application will be submitted? You are simply saying that new documents also need to be looked at which we are not told how long it may take. on Facebook Share BSR suggests that new applications can take 12 to 18 weeks currently, also, there are significant delays in the registrations at the moment, according to the latest information. You were aware that BSR registration was required in June 2024, I assume. All these put a lot of stress and pressure on us as buyers. Buying property with impression to move in September 2024 as told by your agents and it being delayed until not know date.. How are you still anticipating the move-in date in March 2024 when you are not even stating when the BSR application will be submitted? You are simply saying that new documents also need to be looked at which we are not told how long it may take. on Twitter Share BSR suggests that new applications can take 12 to 18 weeks currently, also, there are significant delays in the registrations at the moment, according to the latest information. You were aware that BSR registration was required in June 2024, I assume. All these put a lot of stress and pressure on us as buyers. Buying property with impression to move in September 2024 as told by your agents and it being delayed until not know date.. How are you still anticipating the move-in date in March 2024 when you are not even stating when the BSR application will be submitted? You are simply saying that new documents also need to be looked at which we are not told how long it may take. on Linkedin Email BSR suggests that new applications can take 12 to 18 weeks currently, also, there are significant delays in the registrations at the moment, according to the latest information. You were aware that BSR registration was required in June 2024, I assume. All these put a lot of stress and pressure on us as buyers. Buying property with impression to move in September 2024 as told by your agents and it being delayed until not know date.. How are you still anticipating the move-in date in March 2024 when you are not even stating when the BSR application will be submitted? You are simply saying that new documents also need to be looked at which we are not told how long it may take. link

    BSR suggests that new applications can take 12 to 18 weeks currently, also, there are significant delays in the registrations at the moment, according to the latest information. You were aware that BSR registration was required in June 2024, I assume. All these put a lot of stress and pressure on us as buyers. Buying property with impression to move in September 2024 as told by your agents and it being delayed until not know date.. How are you still anticipating the move-in date in March 2024 when you are not even stating when the BSR application will be submitted? You are simply saying that new documents also need to be looked at which we are not told how long it may take.

    GA asked about 1 month ago

    Thank you for your question.  Once we take practical completion from the contractor, the final documents can be reviewed which should enable us to register in the New Year.  On receipt of that documentation, a review does need to take place before we can submit but based on the current information, we have the majority of what is required for assessment.  This enables us to still estimate a move in date of March 2025. It’s worth noting that because construction commenced before October 2023, which is when the building gateways were introduced, we are not subject to meeting the full gateway requirements.  Once PC is achieved, we can share an update and timeline with you on the next steps towards occupation; March 2025 is an estimation based on the information we have now.

  • Share From the moment of reception of the BSR, how long will we take to sign the completion agreement? We all need to do it before April due to stamp duty... on Facebook Share From the moment of reception of the BSR, how long will we take to sign the completion agreement? We all need to do it before April due to stamp duty... on Twitter Share From the moment of reception of the BSR, how long will we take to sign the completion agreement? We all need to do it before April due to stamp duty... on Linkedin Email From the moment of reception of the BSR, how long will we take to sign the completion agreement? We all need to do it before April due to stamp duty... link

    From the moment of reception of the BSR, how long will we take to sign the completion agreement? We all need to do it before April due to stamp duty...

    Cristina Alarcon asked about 1 month ago

    Thank you for your question.  Once we receive confirmation that BSR is achieved and we’re able to allow occupation, our solicitors will serve notice for you to complete within 10 days.  Please be aware that the current March occupation date is an estimation, the BSR registration is outside of our control and so we cannot give a guarantee on occupation date.  There will be differences in the way buyers have elected to pay stamp duty that will determine whether any stamp duty is paid at the point of purchase.  We advise you to consult with your solicitor for advice on whether your stamp duty cost will increase if there is a delay into April. The advice will depend on your individual circumstances and on how you have elected to pay.  

  • Share When will the address/post code be registered so I can organise wifi installation, furniture delivery, mail redirection etc on the completion date? on Facebook Share When will the address/post code be registered so I can organise wifi installation, furniture delivery, mail redirection etc on the completion date? on Twitter Share When will the address/post code be registered so I can organise wifi installation, furniture delivery, mail redirection etc on the completion date? on Linkedin Email When will the address/post code be registered so I can organise wifi installation, furniture delivery, mail redirection etc on the completion date? link

    When will the address/post code be registered so I can organise wifi installation, furniture delivery, mail redirection etc on the completion date?

    TMG asked about 1 month ago

    Thank you for your question.  The address/post codes are already registered as they are provided by the post office, however suppliers often don’t update their records until the development is complete and registered with land registry.  We do not advise that any deliveries or utilities are arranged or set up until you have a definite move in date.

  • Share You stated that the completion date is still anticipated in March. When do you plan to submit application to BSR, and how long does the decision-making process typically take? on Facebook Share You stated that the completion date is still anticipated in March. When do you plan to submit application to BSR, and how long does the decision-making process typically take? on Twitter Share You stated that the completion date is still anticipated in March. When do you plan to submit application to BSR, and how long does the decision-making process typically take? on Linkedin Email You stated that the completion date is still anticipated in March. When do you plan to submit application to BSR, and how long does the decision-making process typically take? link

    You stated that the completion date is still anticipated in March. When do you plan to submit application to BSR, and how long does the decision-making process typically take?

    GA asked about 1 month ago

    Thank you for your question.  Our building safety team are currently working through the required paperwork for the submission and once we achieve practical completion, we’ll receive the final documents we need which will also need to be checked.  Once we are satisfied that we have all the relevant documentation in the correct format required by the BSR we submit the application.   At this time the building regulator are suggesting new applications will take around 12 weeks to assessed.

  • Share What’s the ceiling height and is it the same for all rooms? on Facebook Share What’s the ceiling height and is it the same for all rooms? on Twitter Share What’s the ceiling height and is it the same for all rooms? on Linkedin Email What’s the ceiling height and is it the same for all rooms? link

    What’s the ceiling height and is it the same for all rooms?

    TMG asked about 1 month ago

    Thank you for your question.  The ceiling heights range from 2.35m in bathrooms to 2.50 heights in living areas.

  • Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date? Thanks on Facebook Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date? Thanks on Twitter Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date? Thanks on Linkedin Email You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date? Thanks link

    You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date? Thanks

    GA asked about 2 months ago

    Thank you for your question, this is covered within the update which has been sent this morning and can be viewed on the updates tab of this webpage.

  • Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date and a handover? Thanks on Facebook Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date and a handover? Thanks on Twitter Share You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date and a handover? Thanks on Linkedin Email You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date and a handover? Thanks link

    You stated in your last update that "insulation of some ductwork on the ground floor" was left which would be completed by the end of November. Is there any news regarding a Practical Completion date and a handover? Thanks

    GA asked about 2 months ago

    Thank you for your question, this is covered within the update which has been sent this morning and can be viewed on the updates tab of this webpage.

  • Share Will the flats be professionally deep cleaned near the completion date? on Facebook Share Will the flats be professionally deep cleaned near the completion date? on Twitter Share Will the flats be professionally deep cleaned near the completion date? on Linkedin Email Will the flats be professionally deep cleaned near the completion date? link

    Will the flats be professionally deep cleaned near the completion date?

    TMG asked about 2 months ago

    Thank you for your question.  All the apartments will be sparkle cleaned before completion.

Page last updated: 24 Jan 2025, 01:46 PM