FAQs

When we talk about resident engagement, we mean how residents influence the decisions we make about our services, homes and communities.

This includes:
• Shaping services (for example repairs or communications)
• Feeding into policies and strategies
• Being part of panels, resident groups or decision-making
 • Giving feedback that leads to changes

Put simply, it’s about having a say and seeing what changes because of it.

You might also hear us talk about community engagement. This is slightly different.

Community engagement is more about:
• Community events and activities
• Local projects and initiatives like food banks, gardening or wellbeing
• Bringing people together in neighbourhoods
 • Building connections and partnerships

Both are important, but they do different things:
• Resident engagement = influencing decisions and improving services
 • Community engagement = strengthening communities and relationships

This strategy is focused on resident engagement, making sure your voice helps shape what we do and how we do it.