Resident Communication Group

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Communication Group

Our Resident Communication Group is helping us to improve our written communication with residents - from letters to emails, webpages, booklets, strategies and our magazine.

Why participate:

  • Flexible Participation: Dip in and out as your schedule allows. Contribute when you can, from the comfort of your home
  • Make an Impact: Help us provide excellent service by sharing your feedback and suggestions
  • Dedicated Support: Work with our Resident Governance and Scrutiny Officer, who collaborates closely with our Communication team and other departments.

What you’ll find on this page:

  • Current projects – links to active projects are available on the right-hand side of the page and under the Newsfeed below.
  • Previous project outcomes – results from earlier years can be found on the right-hand side of the page and under the Newsfeed below.
  • Who’s listening – details of the teams considering feedback from each project. This information is added at the start of every new project and can be found on the right-hand side of the page.
  • Key dates – important deadlines for each project, updated as needed and displayed on the right-hand side of the page.

Support

If you need any support using this engagement platform, or like to join the Communication Group, please contact us at residentengagement@southernhousing.org.uk

Communication Group

Our Resident Communication Group is helping us to improve our written communication with residents - from letters to emails, webpages, booklets, strategies and our magazine.

Why participate:

  • Flexible Participation: Dip in and out as your schedule allows. Contribute when you can, from the comfort of your home
  • Make an Impact: Help us provide excellent service by sharing your feedback and suggestions
  • Dedicated Support: Work with our Resident Governance and Scrutiny Officer, who collaborates closely with our Communication team and other departments.

What you’ll find on this page:

  • Current projects – links to active projects are available on the right-hand side of the page and under the Newsfeed below.
  • Previous project outcomes – results from earlier years can be found on the right-hand side of the page and under the Newsfeed below.
  • Who’s listening – details of the teams considering feedback from each project. This information is added at the start of every new project and can be found on the right-hand side of the page.
  • Key dates – important deadlines for each project, updated as needed and displayed on the right-hand side of the page.

Support

If you need any support using this engagement platform, or like to join the Communication Group, please contact us at residentengagement@southernhousing.org.uk

  • Current Communication Group Project

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    We'll add details of our any projects you can participate here. We'll add survey links and documents to the right hand side of the page along with the team who's listening.


    If you wish to be notified of project please visit 'First time here' tile and sign up to receive notifications.

    We'll add details of our any projects you can participate here. We'll add survey links and documents to the right hand side of the page along with the team who's listening.


    If you wish to be notified of project please visit 'First time here' tile and sign up to receive notifications.

  • Communication Group 2025 Projects

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    In 2025, our Resident Communication Group continued to play a vital role in improving how we communicate with you. From letters and emails to webpages, booklets, strategies and Shine magazine, resident feedback has helped shape clearer, more helpful communications across our services.


    Our impact in 2025:

    • 66 members took part
    • 40 residents regularly shared feedback
    • 71 recommendations were made
    • 61 recommendations were taken forward
    • 86% success rate

    On the right-hand side of this page, you’ll find examples of our You said, we did outcomes from 2025 projects.

    Following feedback from members, we will also be sharing revised documents alongside the relevant You said, we did updates, so you can clearly see how your input has made a difference.


    In 2025, our Resident Communication Group continued to play a vital role in improving how we communicate with you. From letters and emails to webpages, booklets, strategies and Shine magazine, resident feedback has helped shape clearer, more helpful communications across our services.


    Our impact in 2025:

    • 66 members took part
    • 40 residents regularly shared feedback
    • 71 recommendations were made
    • 61 recommendations were taken forward
    • 86% success rate

    On the right-hand side of this page, you’ll find examples of our You said, we did outcomes from 2025 projects.

    Following feedback from members, we will also be sharing revised documents alongside the relevant You said, we did updates, so you can clearly see how your input has made a difference.

Page last updated: 29 Apr 2026, 11:20 AM