Fount Spring Place

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Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Fount Spring Place. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress

Southern Housing is one of the largest housing providers in the UK with around 80,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.

Our vision is to create and support communities where everyone has a safe home in a place where they’re proud to live.

Keeping you updated about your new home

We look forward to welcoming you to your new home at Fount Spring Place. Whilst we're doing all we can to make that happen as quickly as possible, we also recognise the stress and inconvenience many buyers are experiencing as you wait to move into your new home.

We've committed to providing buyers with a progress update by email. In addition, we'll keep you informed on this webpage with updates and answers to frequently asked questions.

How to use the webpage

You'll find these tools by scrolling down and clicking on the following tabs:

  • Your questions - here you can ask a question and read what other people have asked.
  • Updates - Read the latest fortnightly update and look back over previous updates since July 2024.

The following features can be found to the right of your screen (or by scrolling down if using a hand-held device).

  • Who's listening - contact details for members of the team who monitor this webpage and who you can email if you prefer your query to remain private.
  • Key milestones - A timeline of key milestones, tracking progress towards occupation.
  • FAQs - We'll add responses to frequently asked questions here, so these will evolve over time.
  • Photos - We'll add the latest photos showing progress on site here.
  • Glossary of terms - abbreviations, technical language and jargon explained in more detail here. If you come across a term you're not familiar with, please message us.

Languages

The webpage can be translated into dozens of different languages. If you or a family member would find it helpful, click on Select Language to the top left of your screen (the globe icon).

We'll add more information as it becomes available and in response to your requests. Please note there may be periods when the webpage is not available while we update information. If so, please try again later.

Questions

Here you can ask questions about Fount Spring Place and read what other people have asked. Your questions will help us understand what further information we need to share in our FAQs. 

We aim to respond in our next update (see Updates tab). 

Your question will be published when we acknowledge it, so please don't include anything you don't wish to be shared. If you'd like your question to remain private, please email us (see Who's listening) and we'll respond by email. 

Please note, the site is designed to ensure a safe and constructive online space for engagement. To achieve this, content is automatically moderated by Engagement HQ. For more information about how the site is moderated, please read the moderation rules(External link). 

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  • Share The dates we are given on every update are never met how much longer will this take as our life’s are on hold this time on the update no date for move in has been given on Facebook Share The dates we are given on every update are never met how much longer will this take as our life’s are on hold this time on the update no date for move in has been given on Twitter Share The dates we are given on every update are never met how much longer will this take as our life’s are on hold this time on the update no date for move in has been given on Linkedin Email The dates we are given on every update are never met how much longer will this take as our life’s are on hold this time on the update no date for move in has been given link

    The dates we are given on every update are never met how much longer will this take as our life’s are on hold this time on the update no date for move in has been given

    Nancy asked 17 days ago

    Thank you for your question.  We are very sorry for the delays you are experiencing.  We are aiming to take practical completion and register the building by the end of July, once we have done this, we will be in a better position to advise on move in dates.  We will be in touch again by 31 July.

  • Share Why have some people already moved in and only some blocks complete? Why was this not all completed at the same time? and what is it that's creating such a huge delay? We get told the same thing every month. Please give realistic feedback and dates. on Facebook Share Why have some people already moved in and only some blocks complete? Why was this not all completed at the same time? and what is it that's creating such a huge delay? We get told the same thing every month. Please give realistic feedback and dates. on Twitter Share Why have some people already moved in and only some blocks complete? Why was this not all completed at the same time? and what is it that's creating such a huge delay? We get told the same thing every month. Please give realistic feedback and dates. on Linkedin Email Why have some people already moved in and only some blocks complete? Why was this not all completed at the same time? and what is it that's creating such a huge delay? We get told the same thing every month. Please give realistic feedback and dates. link

    Why have some people already moved in and only some blocks complete? Why was this not all completed at the same time? and what is it that's creating such a huge delay? We get told the same thing every month. Please give realistic feedback and dates.

    Monet asked 15 days ago

    Thank you for your question and we are very sorry for the delays you are experiencing.  There is another block at the development that have already moved in, this is because the block is under 18m/7 storeys high and therefore does not need to be registered with the building safety regulator. The delays are due to the building now needing to be registered with the regulator.  Our dedicated building safety team are working through the documentation for the building safety case report.  There are thousands of documents such as drawings, plans, certificates that must be checked and verified this will include details such as postal and property addresses, correct technical information and that all documents correlate across stages of construction.  They must also be in a specific format to allow submission to the regulator.  There is no benefit to Southern Housing delaying the occupation of the homes, please be assured that we are doing everything we can to expediate the process and we will keep you updated with our progress.  

  • Share Can we request more frequent updates please? E.g. twice or three times monthly rather than simply monthly? Whilst I appreciate the issues encountered, it has been over 16 months since I first made an offer on the property with being told "the build to be complete towards the end of March/beginning of April" - and I am sure I am not alone in this frustration, and so would appreciate more frequent updates to ensure progress is not only being made but in a timely manner. on Facebook Share Can we request more frequent updates please? E.g. twice or three times monthly rather than simply monthly? Whilst I appreciate the issues encountered, it has been over 16 months since I first made an offer on the property with being told "the build to be complete towards the end of March/beginning of April" - and I am sure I am not alone in this frustration, and so would appreciate more frequent updates to ensure progress is not only being made but in a timely manner. on Twitter Share Can we request more frequent updates please? E.g. twice or three times monthly rather than simply monthly? Whilst I appreciate the issues encountered, it has been over 16 months since I first made an offer on the property with being told "the build to be complete towards the end of March/beginning of April" - and I am sure I am not alone in this frustration, and so would appreciate more frequent updates to ensure progress is not only being made but in a timely manner. on Linkedin Email Can we request more frequent updates please? E.g. twice or three times monthly rather than simply monthly? Whilst I appreciate the issues encountered, it has been over 16 months since I first made an offer on the property with being told "the build to be complete towards the end of March/beginning of April" - and I am sure I am not alone in this frustration, and so would appreciate more frequent updates to ensure progress is not only being made but in a timely manner. link

    Can we request more frequent updates please? E.g. twice or three times monthly rather than simply monthly? Whilst I appreciate the issues encountered, it has been over 16 months since I first made an offer on the property with being told "the build to be complete towards the end of March/beginning of April" - and I am sure I am not alone in this frustration, and so would appreciate more frequent updates to ensure progress is not only being made but in a timely manner.

    Jonathan asked 8 days ago

    Thank you for your question. We've set our updates to once a month because, outside of significant developments, we would primarily be reiterating that work is ongoing. If any significant changes occur between our scheduled updates, we will always provide an interim notification immediately.

  • Share If the dates you give us are never meet, why you keep giving us unrealistic dates? It's been over a year now and It doesn't really feel that any team is actually working on that documentation as the time goes and we keep being pushed to further updates. Please be honest and give us real dates, so we can plan our lives properly. on Facebook Share If the dates you give us are never meet, why you keep giving us unrealistic dates? It's been over a year now and It doesn't really feel that any team is actually working on that documentation as the time goes and we keep being pushed to further updates. Please be honest and give us real dates, so we can plan our lives properly. on Twitter Share If the dates you give us are never meet, why you keep giving us unrealistic dates? It's been over a year now and It doesn't really feel that any team is actually working on that documentation as the time goes and we keep being pushed to further updates. Please be honest and give us real dates, so we can plan our lives properly. on Linkedin Email If the dates you give us are never meet, why you keep giving us unrealistic dates? It's been over a year now and It doesn't really feel that any team is actually working on that documentation as the time goes and we keep being pushed to further updates. Please be honest and give us real dates, so we can plan our lives properly. link

    If the dates you give us are never meet, why you keep giving us unrealistic dates? It's been over a year now and It doesn't really feel that any team is actually working on that documentation as the time goes and we keep being pushed to further updates. Please be honest and give us real dates, so we can plan our lives properly.

    Victor asked 3 months ago

    Thank you for your question and we are very sorry for the delays you are experiencing.  Our dedicated building safety team are working through the documentation for the building safety case report.  There are thousands of documents such as drawings, plans, certificates that must be checked and verified this will include details such as postal and property addresses, correct technical information and that all documents correlate across stages of construction.  They must also be in a specific format to allow submission to the regulator.  There is no benefit to Southern Housing delaying the occupation of the homes, please be assured that we are doing everything we can to expediate the process and we will keep you updated with our progress.  

  • Share when will it be ready to move in? Is fount spring place apart of trigo apartments? on Facebook Share when will it be ready to move in? Is fount spring place apart of trigo apartments? on Twitter Share when will it be ready to move in? Is fount spring place apart of trigo apartments? on Linkedin Email when will it be ready to move in? Is fount spring place apart of trigo apartments? link

    when will it be ready to move in? Is fount spring place apart of trigo apartments?

    Nancy asked 5 months ago

    Thank you for your question.  Fount spring place is the marketing name, Trigo apartments is the address.  Please take a look at the updates tab on this webpage, which will detail where we are in the process.

  • Share Will you ensure that buyers are given enough notice to apply for new mortgage applications? This often takes at least a month to fully arrange and it would be frustrating if it delays moving into the property when it’s fully ready. on Facebook Share Will you ensure that buyers are given enough notice to apply for new mortgage applications? This often takes at least a month to fully arrange and it would be frustrating if it delays moving into the property when it’s fully ready. on Twitter Share Will you ensure that buyers are given enough notice to apply for new mortgage applications? This often takes at least a month to fully arrange and it would be frustrating if it delays moving into the property when it’s fully ready. on Linkedin Email Will you ensure that buyers are given enough notice to apply for new mortgage applications? This often takes at least a month to fully arrange and it would be frustrating if it delays moving into the property when it’s fully ready. link

    Will you ensure that buyers are given enough notice to apply for new mortgage applications? This often takes at least a month to fully arrange and it would be frustrating if it delays moving into the property when it’s fully ready.

    Jen asked 8 months ago

    Thank you for your question, we will continue to give you regular updates, when we are in a position to register the building with the regulator, this will be the point you should open up discussions with your mortgage advisor to renew your mortgage offer or extend as relevant.   The registration process takes around 12 weeks once submitted, depending on the complexity of the development.   Once we have confirmation that the building has been registered and approved by the regulator we will be looking to take handover and serve the 10 day notice to occupy.

  • Share Please can you clarify what the 'Further inspections' may be under this step and how long this would take? Further inspections completed As part of obtaining the additional documentation, further inspections may need to take place within the development. on Facebook Share Please can you clarify what the 'Further inspections' may be under this step and how long this would take? Further inspections completed As part of obtaining the additional documentation, further inspections may need to take place within the development. on Twitter Share Please can you clarify what the 'Further inspections' may be under this step and how long this would take? Further inspections completed As part of obtaining the additional documentation, further inspections may need to take place within the development. on Linkedin Email Please can you clarify what the 'Further inspections' may be under this step and how long this would take? Further inspections completed As part of obtaining the additional documentation, further inspections may need to take place within the development. link

    Please can you clarify what the 'Further inspections' may be under this step and how long this would take? Further inspections completed As part of obtaining the additional documentation, further inspections may need to take place within the development.

    Jenny asked 8 months ago

    Thank you for your question.  The further inspections relate to the documents we require for the building safety registration.  The building warranty sign off and supporting documents will all need to be checked and if there are any items missing from these then further inspections may need to take place to obtain any missing information.

Page last updated: 30 Jun 2025, 04:47 PM