Resident Scrutiny Panel Projects

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We're a diverse group of residents who carry out in-depth reviews of housing services, using our lived experience to assess how well they meet residents’ needs. We work independently to challenge how Southern Housing delivers its services, while collaborating with project leads to ensure our recommendations are practical, constructive, and support meaningful improvement.

What a Resident Scrutiny Panel does

  • Reviews how well services are delivered
  • Brings the resident perspective
  • Carries out detailed service reviews
  • Makes recommendations for improvement
  • Holds the housing association to account
  • Monitors agreed actions.

Why Resident Scrutiny Panels exist

  • Strengthen accountability to residents
  • Improve services through lived experience
  • Meet regulatory expectations
  • Increase transparency and trust
  • Empower residents to influence decisions.

In summary:
Resident Scrutiny Panels give residents a strong voice, helping to improve services and ensure housing associations are accountable and transparent.

What you'll find on this page

  • New projects - How residents can get involved will be displayed in news feed at the bottom of this page
  • Recommend a scrutiny project
  • Reports - see outcomes and recommendations from recent resident led service reviews
  • Who's listening - See which Southern Housing teams are involved
  • Key Dates - Find the project timelines and when to expect updates and outcomes.

If you need any support using this engagement platform, please contact us at residentengagement@southernhousing.org.uk

We're a diverse group of residents who carry out in-depth reviews of housing services, using our lived experience to assess how well they meet residents’ needs. We work independently to challenge how Southern Housing delivers its services, while collaborating with project leads to ensure our recommendations are practical, constructive, and support meaningful improvement.

What a Resident Scrutiny Panel does

  • Reviews how well services are delivered
  • Brings the resident perspective
  • Carries out detailed service reviews
  • Makes recommendations for improvement
  • Holds the housing association to account
  • Monitors agreed actions.

Why Resident Scrutiny Panels exist

  • Strengthen accountability to residents
  • Improve services through lived experience
  • Meet regulatory expectations
  • Increase transparency and trust
  • Empower residents to influence decisions.

In summary:
Resident Scrutiny Panels give residents a strong voice, helping to improve services and ensure housing associations are accountable and transparent.

What you'll find on this page

  • New projects - How residents can get involved will be displayed in news feed at the bottom of this page
  • Recommend a scrutiny project
  • Reports - see outcomes and recommendations from recent resident led service reviews
  • Who's listening - See which Southern Housing teams are involved
  • Key Dates - Find the project timelines and when to expect updates and outcomes.

If you need any support using this engagement platform, please contact us at residentengagement@southernhousing.org.uk

  • Current Scrutiny Project - Service Charge Communications May 2026

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    We’ve received a number of suggestions to review service charge communications from Regional Residents’ Panel members, performance information, and our own experiences.

    We are working with the Director of Service Charge and Managing Agent Clienting, alongside the Service Charge Team, to review and improve how service charges are communicated. This includes:

    • A desktop review of materials, including the regulatory framework, policies, best practice guidance, performance data, communication methods, query processes, and response times
    • A process workshop with staff to identify improvement opportunities
    • Gathering resident feedback through a survey of those who pay service charges.

    We’d like to hear your views on service charge communications. Please complete our survey using the link here or the tab on the right. We kindly ask you to respond by 9am Friday 5 June 2026.

    We’ve received a number of suggestions to review service charge communications from Regional Residents’ Panel members, performance information, and our own experiences.

    We are working with the Director of Service Charge and Managing Agent Clienting, alongside the Service Charge Team, to review and improve how service charges are communicated. This includes:

    • A desktop review of materials, including the regulatory framework, policies, best practice guidance, performance data, communication methods, query processes, and response times
    • A process workshop with staff to identify improvement opportunities
    • Gathering resident feedback through a survey of those who pay service charges.

    We’d like to hear your views on service charge communications. Please complete our survey using the link here or the tab on the right. We kindly ask you to respond by 9am Friday 5 June 2026.

Page published: 21 May 2026, 11:25 AM