Preston Barracks Residents Survey

We want to hear your views on the future of the communal concierge space at Preston Barracks. This space was designed to support community life and provide shared facilities for residents, and we’d like to understand what you feel would be most useful and valuable going forward.

Before you share your views, we want to be transparent about what we know so far. The cost of completing the physical communal areas has not changed. However, our recent conversations with Living City have confirmed that the ongoing services needed to run and manage the space would increase service charges if they were introduced.

This survey focuses specifically on how you would like to use the communal space and your management expectations. We know residents have raised broader concerns about service charges, and while this consultation won’t cover all aspects, your feedback will help us understand which services linked to the communal space matter most to you and how they may affect future costs.

This short survey should take around 6-7 minutes to complete. Your response will help us understand how you would like the communal area to be used in future.

Some costs and services are set by your lease or existing contracts, but your feedback will help us review the use of the space and what is provided. Once the consultation closes, we’ll share a summary of what we heard and what we’ll do next.

You can also find more information about your community, services, and updates at Preston Barracks on the Preston Barracks website

Preston Barracks Communal Area

We’d like your help to shape what your communal area looks like in the future.
Please share your ideas about the kinds of features or improvements you’d find most useful.

Once we’ve gathered your suggestions, we’ll come back to you with a set of options based on what residents have told us. Each option may have different costs attached, and we’ll explain these clearly so you can make an informed choice.

There was already a historic plan in place for the communal/concierge area to be used as a Wellbeing space. Would you like us to keep the original plan or explore other options?

Select option

Thinking about the concierge and wellbeing space, which elements or amenities are most important to you, and which feel less necessary or lower priority?

Maximum 20,000 characters

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What would a successful concierge and wellbeing space look like for you, including the type of services you would expect (e.g., hours, tasks, staffing)?

Maximum 20,000 characters

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What would make the communal area feel more useful or welcoming to you?

Maximum 20,000 characters

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If delivering the full original amenity package meant higher service charges, would you prefer:

The full specification with higher costs

A reduced specification with lower costs

Option 3

Are there any concerns you have about changes to the communal area?

Maximum 20,000 characters

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Understanding Your Current Experience

How satisfied are you with the current estate management, maintenance, and cleanliness, and what improvements would you like to see first?

Maximum 20,000 characters

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Which aspects of your building or estate services feel most important to you (Select up to 3)

Cleaning

Grounds Maintenance

Repairs to communal areas

Lighting and safety

Lifts

Waste and recycling areas

Fire safety measures

Other

If we were able to review service levels, which areas should we focus on first?

Cleaning

Grounds maintenance

Communal repairs

Waste and recycling areas

Safety and lighting

Other

10.

What would help rebuild trust and improve communication with the development and management teams going forward?

Maximum 20,000 characters

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Service Charges

11.

How do you feel about your current service charges and what they cover?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

12.

Are there any services included in your service charges that you find particularly valuable?

Yes

Not sure

13.

Is there anything you'd like us to be aware of regarding your financial situation that may affect how service charge changes impact you?

Maximum 20,000 characters

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14.

Are there any services you think should be prioritised, improved or removed?

Maximum 20,000 characters

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15.

What support would be most helpful to you if service charges were to change?

Clearer breakdown of costs

More advance notice

Payment support information

Someone to talk to about my circumstances

Other

16.

How clear and easy to understand do you find the information we provide about your service charges?

Very clear & very easy to understand

Clear & easy to understand

Neutral/Not sure

Not clear & not easy to understand

Not very clear & not very easy to understand

17.

How confident do you feel that you know what is included in your service charges?

Very confident

Confident

Neutral

Not confident

Really not confident

18.

What information would make service charges easier to understand?

Clearer breakdown of costs

Explanation of why costs change

Information about what each service includes

Examples of typical costs

Other

19.

How would you prefer to receive updates about service charges?

Letter

Text message

Online portal

In person/phone call

20.

Is there anything else you’d like to share about the communal space, service‑charge information, or your experience so far?

Maximum 20,000 characters

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