Marsh Court

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Thank you for sharing your feedback about Marsh Court.
We’ve been working with colleagues across Southern Housing to look into the issues you raised. Below is an update on each area:


Doors & Buzzer System

We’re aware of the ongoing problems with the intercom and buzzer. A repair has been raised, and this is expected to be completed within 6 weeks from 16 February 2026. We’ll update you if anything changes.


Anti-social Behaviour (ASB)

We understand that some residents have recently experienced ASB.
Please continue to report any concerns using the details in our ASB reporting poster, which will be available on this page under the documents tab on the right.


Service Charges

We know it’s important to understand your service charges. To receive a personalised breakdown, please share your specific queries with us. If you would like a personalised breakdown of your service charges, please email your specific questions to: Residentengagement@southernhousing.org.uk


Rent Increases, Why some residents pay different amounts.

We know it can feel confusing when neighbours pay slightly different rents. Here’s a simple explanation of why this can happen:

  • All social rents increase by the same percentage each year, set by Government (currently CPI + 1%).
  • The amount you pay depends on when your tenancy started. Starting rents are set using the Government’s national rent formula and the rules in place at that time
  • Rules have changed over the years. For example, between 2016 and 2020 rents were reduced by 1% each year. This means homes let at different times may have different starting points
  • Property differences matter. The size of your home and historic calculations also affect the starting rent
  • When a home is re-let, the rent may be adjusted, sometimes bringing it closer to the national formula level.

Because yearly rent increases are percentage-based, the increase is added to each person’s original starting rent. This means the weekly amount may differ, even if the percentage increase is the same for everyone.


Communal Washing Machine

We are looking into the repair needed for the broken washing machine. We’ll keep this page updated as soon as we have more information.


Drains / Car Park Flooding

Our repairs team are investigating the drainage and flooding issues in the car park. Updates will be shared on this page once available.


We will continue to add information on this page with updates on each area.


If you have any questions or further feedback, please get in touch at:
Residentengagement@southernhousing.org.uk


Thank you for your time and for continuing to share your views.

Thank you for sharing your feedback about Marsh Court.
We’ve been working with colleagues across Southern Housing to look into the issues you raised. Below is an update on each area:


Doors & Buzzer System

We’re aware of the ongoing problems with the intercom and buzzer. A repair has been raised, and this is expected to be completed within 6 weeks from 16 February 2026. We’ll update you if anything changes.


Anti-social Behaviour (ASB)

We understand that some residents have recently experienced ASB.
Please continue to report any concerns using the details in our ASB reporting poster, which will be available on this page under the documents tab on the right.


Service Charges

We know it’s important to understand your service charges. To receive a personalised breakdown, please share your specific queries with us. If you would like a personalised breakdown of your service charges, please email your specific questions to: Residentengagement@southernhousing.org.uk


Rent Increases, Why some residents pay different amounts.

We know it can feel confusing when neighbours pay slightly different rents. Here’s a simple explanation of why this can happen:

  • All social rents increase by the same percentage each year, set by Government (currently CPI + 1%).
  • The amount you pay depends on when your tenancy started. Starting rents are set using the Government’s national rent formula and the rules in place at that time
  • Rules have changed over the years. For example, between 2016 and 2020 rents were reduced by 1% each year. This means homes let at different times may have different starting points
  • Property differences matter. The size of your home and historic calculations also affect the starting rent
  • When a home is re-let, the rent may be adjusted, sometimes bringing it closer to the national formula level.

Because yearly rent increases are percentage-based, the increase is added to each person’s original starting rent. This means the weekly amount may differ, even if the percentage increase is the same for everyone.


Communal Washing Machine

We are looking into the repair needed for the broken washing machine. We’ll keep this page updated as soon as we have more information.


Drains / Car Park Flooding

Our repairs team are investigating the drainage and flooding issues in the car park. Updates will be shared on this page once available.


We will continue to add information on this page with updates on each area.


If you have any questions or further feedback, please get in touch at:
Residentengagement@southernhousing.org.uk


Thank you for your time and for continuing to share your views.

Page last updated: 10 Mar 2026, 11:42 AM