Holborough Lakes

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Resident Feedback Update July 2025.

Dear resident,

An update on improvements at Holborough Lakes

Thank you for bearing with us since our meeting in October 2024. We’re sorry it’s taken longer than we’d hoped to get back to you. Since then, we’ve been working closely with our partners to address the issues raised and are now able to share an update on the progress made and ongoing work at Holborough Lakes.

Meeting recap
At our October meeting, residents raised important concerns about the estate, and we accepted the challenges faced historically and those ongoing. We listened carefully and remain committed to making real improvements. Since then, we’ve been focused on taking action to make things better for everyone.

Bin stores & waste management
Repairs to the main bin store at Edwards Close, damaged by fire, have now been completed. Some residual work at the secondary bin store is still underway. The initial bin capacity was based on the assessment by Tonbridge & Malling Borough Council (TMBC), but they’ve agreed to reassess the situation and explore ways to improve bin availability. We’ll update you once we know more.

For the Poynder and Booth bin stores, quotes from specialist contractors for improved housing of recycling bins are between £7,000 and £9,000. We’re currently exploring funding options and will update you once a decision has been made.

We’ve removed abandoned items such as a fridge-freezer from Booth Close and a large mirror from the Amisse Drive car park. Regular checks continue as part of our estate services to maintain cleanliness. Contractors have also been reminded not to dispose of repair-related waste in residential bins.

Following an audit of bin store locks, most keypads are functioning correctly and securing the stores. Some locks had been disabled, limiting security options. We’re reviewing alternatives carefully to find the best long-term solution.

The refuse and recycling collection day has moved to Tuesday fortnightly, with recycling collected on alternate weeks. Please ensure waste is placed inside bins, cardboard is broken down, and fly-tipping is reported immediately to help keep the estate tidy.

Repairs & maintenance
During our February walkabout, we identified repairs that need attention, including fencing at Amisse Drive and Poynder Drive, paving at Edwards Close, soffit repairs at Amisse Drive, and gutter leaks at Booth Close. We’re tracking progress closely to make sure these are completed. Kerb damage at Poynder Drive is being dealt with by RMG and Berkeley Homes.

Estate services
We understand concerns about untidy grounds, including dead turf, overgrown bushes, and dog fouling near play areas. New lawns have been laid in key areas, and overgrown bushes and trees near windows have been cut back to improve visibility and comfort.

We’re working closely with RMG on grounds maintenance, including seasonal reviews of bushes for pests and monitoring garden waste dumping. Residents are encouraged to report issues directly to John Shaw at RMG for swift response.

Dog fouling remains a concern near play areas, and residents should continue reporting incidents to RMG.

Parking
We’ve sent letters to vehicle owners in Edwards Close with removal deadlines. The next step will be to escalate this to RMG for enforcement. While the process can take time due to legal requirements, please be assured this remains a priority for us.

Following recent inspections, lighting repairs are underway at Poynder Drive and Pollyfield Close. We’re also gathering quotes to re-line car park bays and exploring funding options to progress this work.

For clarity, parking enforcement on unadopted roads is managed by RMG, with UKPC contractors patrolling and issuing penalty notices. On adopted roads, including yellow lines and disabled bays, enforcement is carried out by TMBC wardens. Commercial vehicles can park between 9am and 6pm without penalty but may be ticketed outside these hours.

Cleaning services
We’ve responded to concerns about cobwebs with thorough inspections and continue to carry out monthly cleaning reviews. Please do keep reporting any cleaning issues to us so we can address them promptly.

Service charges
Each year, we provide detailed statements outlining how service, maintenance, and estate management charges have been spent. Our goal is to offer clear information and ensure good value for money. If you have any questions about your service charge, please contact us on 0300 303 1773.

Pest control
We’ve started a pest treatment programme, focusing especially on Poynder Drive, and continue to monitor it closely to make sure it’s effective.

Investment & long-term improvements
We’re making good progress on several estate-wide upgrades. This includes reviewing heating systems originally fitted with electric panel heaters, assessing mechanical ventilation with heat recovery (MVHR) systems, and moving towards energy-efficient Passive Infrared lighting in communal areas.

We’re also reviewing door entry systems at Booth Close and Poynder Drive, exploring long-term solutions to improve security and convenience.

While major renewals for kitchens (planned for 2038) and bathrooms (planned for 2048) remain on schedule, we encourage residents to report any urgent repairs as they arise.

Getting in touch

Thank you for your ongoing support - your feedback helps us keep the estate a safe, welcoming, and well-looked-after place to call home.

If you have a question or would like to get in touch, please email us at hello@southernhousing.org.uk or call 0300 303 1773. You can also manage repairs, payments, and update your account easily through your resident portal.


Resident Feedback Update July 2025.

Dear resident,

An update on improvements at Holborough Lakes

Thank you for bearing with us since our meeting in October 2024. We’re sorry it’s taken longer than we’d hoped to get back to you. Since then, we’ve been working closely with our partners to address the issues raised and are now able to share an update on the progress made and ongoing work at Holborough Lakes.

Meeting recap
At our October meeting, residents raised important concerns about the estate, and we accepted the challenges faced historically and those ongoing. We listened carefully and remain committed to making real improvements. Since then, we’ve been focused on taking action to make things better for everyone.

Bin stores & waste management
Repairs to the main bin store at Edwards Close, damaged by fire, have now been completed. Some residual work at the secondary bin store is still underway. The initial bin capacity was based on the assessment by Tonbridge & Malling Borough Council (TMBC), but they’ve agreed to reassess the situation and explore ways to improve bin availability. We’ll update you once we know more.

For the Poynder and Booth bin stores, quotes from specialist contractors for improved housing of recycling bins are between £7,000 and £9,000. We’re currently exploring funding options and will update you once a decision has been made.

We’ve removed abandoned items such as a fridge-freezer from Booth Close and a large mirror from the Amisse Drive car park. Regular checks continue as part of our estate services to maintain cleanliness. Contractors have also been reminded not to dispose of repair-related waste in residential bins.

Following an audit of bin store locks, most keypads are functioning correctly and securing the stores. Some locks had been disabled, limiting security options. We’re reviewing alternatives carefully to find the best long-term solution.

The refuse and recycling collection day has moved to Tuesday fortnightly, with recycling collected on alternate weeks. Please ensure waste is placed inside bins, cardboard is broken down, and fly-tipping is reported immediately to help keep the estate tidy.

Repairs & maintenance
During our February walkabout, we identified repairs that need attention, including fencing at Amisse Drive and Poynder Drive, paving at Edwards Close, soffit repairs at Amisse Drive, and gutter leaks at Booth Close. We’re tracking progress closely to make sure these are completed. Kerb damage at Poynder Drive is being dealt with by RMG and Berkeley Homes.

Estate services
We understand concerns about untidy grounds, including dead turf, overgrown bushes, and dog fouling near play areas. New lawns have been laid in key areas, and overgrown bushes and trees near windows have been cut back to improve visibility and comfort.

We’re working closely with RMG on grounds maintenance, including seasonal reviews of bushes for pests and monitoring garden waste dumping. Residents are encouraged to report issues directly to John Shaw at RMG for swift response.

Dog fouling remains a concern near play areas, and residents should continue reporting incidents to RMG.

Parking
We’ve sent letters to vehicle owners in Edwards Close with removal deadlines. The next step will be to escalate this to RMG for enforcement. While the process can take time due to legal requirements, please be assured this remains a priority for us.

Following recent inspections, lighting repairs are underway at Poynder Drive and Pollyfield Close. We’re also gathering quotes to re-line car park bays and exploring funding options to progress this work.

For clarity, parking enforcement on unadopted roads is managed by RMG, with UKPC contractors patrolling and issuing penalty notices. On adopted roads, including yellow lines and disabled bays, enforcement is carried out by TMBC wardens. Commercial vehicles can park between 9am and 6pm without penalty but may be ticketed outside these hours.

Cleaning services
We’ve responded to concerns about cobwebs with thorough inspections and continue to carry out monthly cleaning reviews. Please do keep reporting any cleaning issues to us so we can address them promptly.

Service charges
Each year, we provide detailed statements outlining how service, maintenance, and estate management charges have been spent. Our goal is to offer clear information and ensure good value for money. If you have any questions about your service charge, please contact us on 0300 303 1773.

Pest control
We’ve started a pest treatment programme, focusing especially on Poynder Drive, and continue to monitor it closely to make sure it’s effective.

Investment & long-term improvements
We’re making good progress on several estate-wide upgrades. This includes reviewing heating systems originally fitted with electric panel heaters, assessing mechanical ventilation with heat recovery (MVHR) systems, and moving towards energy-efficient Passive Infrared lighting in communal areas.

We’re also reviewing door entry systems at Booth Close and Poynder Drive, exploring long-term solutions to improve security and convenience.

While major renewals for kitchens (planned for 2038) and bathrooms (planned for 2048) remain on schedule, we encourage residents to report any urgent repairs as they arise.

Getting in touch

Thank you for your ongoing support - your feedback helps us keep the estate a safe, welcoming, and well-looked-after place to call home.

If you have a question or would like to get in touch, please email us at hello@southernhousing.org.uk or call 0300 303 1773. You can also manage repairs, payments, and update your account easily through your resident portal.


  • CLOSED: This survey has concluded.

    Holborough Lakes Residents Survey

    The Southern Housing resident involvement team are working together with residents and colleagues to improve services in your area. This survey will help us understand what the priorities are, and how and what we’ll do to involve residents with influencing better service delivery.

    We want to work with you to address key community issues. We’re unable to resolve specific repairs or housing issues at this time. We can work with residents to feed into better service delivery within different service areas.

    The survey will take around 2-5 minutes to complete and we’d appreciate your honest feedback, to help us shape the service we offer.

    All the information you provide is confidential. Please see here our Privacy Notice for more details.

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Page published: 17 Jul 2025, 09:23 AM