Update: 12 August 2026

Congratulations on exchanging contracts for your new home at Wharf 21.

Thank you for your continued patience as we work towards your sale completion. We wanted to provide an update on progress as we await practical completion (PC) of the homes at Wharf 21.

What is practical completion?
Practical completion is the milestone at which construction has been completed, all required inspections and approvals have been obtained, and the building is considered ready for handover.

We are pleased to confirm that your property has now been signed off by both Building Control and the warranty provider. Before we can agree practical completion, we are awaiting a small number of final certificates and sign-off from the contractor.

Once practical completion has been achieved, the building must be registered with the Building Safety Regulator (BSR) before we can take internal handover of the homes and serve notice for residents to move in. The BSR is the national regulator responsible for ensuring that higher-risk residential buildings meet the required safety standards.

We understand that you are eager to move into your new home and appreciate your patience during this final stage. We will continue to keep you informed and will provide our next update on Monday 24 August 2026.

Wharf 21 New Customer Information Hub

In addition to our email updates, we have launched an online information hub where you can:

• View the latest development updates
• Access key project information and documents
• Submit questions to the team
• Read answers to questions raised by other customers
• Find contact details for the project team

If you would prefer a question and response to remain private, please contact the team directly or indicate on the platform that you would like a private response. Questions are only published once a response has been provided.

Register here: https://shgroup.uk.engagementhq.com/free-wharf-phase-2 If you experience any difficulties registering, please contact us at sales@southernhousing.org.uk.

Access Requirements

The information hub can be accessed via a smartphone, tablet or computer. Content can also be translated into a range of languages using the language selector in the top left-hand corner of the screen.

We hope you find this information helpful. If you have any questions, please do not hesitate to contact us.

Kind regards,

Sales Support Team
Southern Housing