Help Shape the Service You Deserve

At Southern Housing, we believe that how we treat people matters just as much as the services we provide.

Whether you're reporting a repair, asking for advice or getting in touch with a concern, you should feel:

✅ Listened to

✅ Respected

✅ Kept informed

✅ Confident that we'll follow things through.

That's why we're reviewing what great service looks like - and we'd love your help.

Tell Us What Matters Most

You know better than anyone what it's like to be a Southern Housing resident.

We're looking for your views on:

• What good customer service looks like
• How staff should communicate with residents
• What helps build trust and confidence
• What we're doing well
• Where we can do better.

Your feedback will help shape the standards we set for staff and the way we work with residents in the future.

Why Take Part?

By sharing your experiences, you'll help us create services where:

• Residents feel respected and valued
• Communication is clear, honest and timely
• Staff take ownership and follow things through
• Trust is built through consistent, professional service.

Your Feedback Will Help Shape

• Staff behaviours and communication standards
• Expectations of professional conduct
• Improvements to the resident experience
• Future decisions linked to the Competence and Conduct Standard.

A Resident Told Us

"I don't expect everything to be fixed straight away, but I do expect to be treated with respect, kept informed, and know that someone is taking ownership of my issue."

— Southern Housing resident

We'll Share What Happens Next

This isn't feedback that disappears into a report.

We'll tell you:

✅ What we've heard

✅ What residents told us is most important

✅ What changes we're making as a result

Because your feedback should lead to real improvements.